DescriptionESSENTIAL FUNCTIONS? Accurately identifies real/potential problems affecting the service and implements solutions with follow through and communication.? Actively participates in service, departmental and hospital wide committees as assigned, providing ongoing communication to those one represents.? Advances the customer experience in inpatient services.? Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality control objectives? Plans and monitors staffing activities, including hiring, orienting, evaluating, disciplinary actions, and continuing educatio