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Job DescriptionGeneral Summary Under direct supervision, using a customer service orientation, provides for the safety and security of patients, visitors, and staff in a specified area of the UMMC campus. This position does not have the authority to make arrests* Demonstrates and observes UMMS guest relations practices in providing directions and general information in accordance with established departmental and institutional policies and procedures. Resolves significant customer service challenges in a timely and professional manner; owning issues until resolved.* Enforces hospital safety and security policies and procedures during daily security rounds. Us