General Summary

Reporting to the Chief Nursing Office, SVP Patient Care Services, under limited direction, leads divisional-wide initiatives by assessing, planning, implementing, analyzing, and making appropriate changes to departmental operations. The position is accountable for leading interdepartmental initiatives with Human Resources, IT, Finance, Ancillary Support Services, and Quality. The position collaborates with Directors and Managers to ensure effective utilization of resources. The position is actively involved in evaluation of how policies, procedures, protocols, and standards affect Operations. The position is responsible for oversight of nursing departmental budgets and productivity management. The position has line management responsibility for the Staffing Office, Supplemental Staff, Telemedicine programs and Administrative Supervisors.

ESSENTIAL FUNCTIONS OF THE JOB:

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Oversees the strategic planning, deployment, and management of Patient Care Services financial resources in accordance with department mission, vision, values, and culture. Under direction of Chief Nursing Office, works collaboratively with Directors and Managers to establish annual financial and operational goals and targets.
2. Develops actions plans for operational goals and objectives. Reviews departmental operations to determine if goals have been achieved. Identifies emerging trends and opportunities for improvement. Plans, designs and implements major operational improvement and expense management projects.
3. Line management responsibility for Staffing Office, Supplemental Staffing, Telemedicine programs and Administrative Supervisors. Determines fiscal requirements, prepare budgetary recommendations, monitors costs, and authorizes expenditures for the department.
4. Evaluates and integrates data related to quality and patient outcomes, capacity management, and patient and staff satisfaction to identify process improvements.
5. Demonstrates financial management and leadership skills. Monitors financial, productivity, and sourcing statistics to ensure effective operations within allocated resources. Performs complex analyses of productivity measures providing high level independent judgment and expertise. Works collaboratively with peers and partner with other Departments to ensure the delivery of high quality, cost-effective patient care.
6. Prepares departmental projections and recommendations to the Chief Nursing Office regarding key departmental initiatives. Develops and presents strategic initiatives for recruitment of supplemental staff to key constituents and Senior Leadership.
7. Develops marketing strategies and oversees marketing plan for the department for recruitment of supplemental nursing pool. Assists Manager in developing, reporting and analyzing measurement data, such as cost per hire and applicant flow data, to enhance the business decision-making around staffing and for continuous process improvement; participates in the communication of results of analysis to hiring managers.
8. Leads special projects for Chief Nursing Officer. Develops work plans as necessary. Analyzes resources necessary to complete assigned project. Ensures desired outcome is achieved.
9. Interacts regularly with medical and nursing staffs regarding operational issues. Leads internal and external meetings. Establishes and maintains communications within Patient Care Services and with other hospital departments. Develops relationships with professional affiliations and others, as appropriate.
10. Coordinates with Patient Care Services initiatives that include, but are not limited to quality, patient experience, regulatory and finance. Assume primary responsibility for resolving day-to-day administrative issues.
11. Anticipates and assumes ownership of problems and intervenes to prevent issues. Creatively seeks results, solutions, answers, and improvements.
12. Demonstrates knowledge of technology and systems used within Patient Care Services; Microsoft Office Suite, Epic, LMS, Workforce Management software (Infor, Kronos), Visio.
13. Required to commute between SRH locations to attend meetings, facilitate activities and engage leaders in operational projects.

Mission

All employees are responsible for extending the mission, values, and Standards of Service Excellence of Shore Regional Health by dedicating oneself to providing the highest quality healthcare services to the communities we serve.