All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Pet Insurance*
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Monday - Friday 8:00am - 5:00pm

Location: 2501 NORTH ORANGE AVENUE, Orlando, 32804

The community you’ll be caring for: 

• Faith based & mission driven organization
• Central Florida’s premier multi-specialty medical group
• Comprehensive Employee Benefits such as Educational Reimbursement
• CREATION Health employee wellness and lifestyle programs
• Positive working climate to support a work life balance

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:
•Responsible for outcomes in assigned areas
•Maintains open communication and partners with clinical, financial, and administrative partners within the hospital 
•Focuses on process improvement strategies with special attentions to KPI metrics
•Reviews reports as available and communicates outcomes to team and leadership in a timely manner, providing 
accurate statistical records and reports
•Adheres to labor and budget guidelines. Monitors team time and attendance according to policy 
•Assists in the development and monitoring of KPIs and facilities communication of KPIs as requested 
•Trains and evaluate team members 
•Coordinates and sets up schedules for team members' training and education sessions 
•Monitors the department's work for accuracy and workflow
•Identifies own learning needs and seeks opportunity for growth
•Keeps up with assigned workload and seeks assistance when necessary 
•Communicates all team member situations to the senior manager or director
•Initiates and assumes responsibility for new tasks independently as appropriate and as delegated 
•Checks in with team members at a regular cadence to provide mentorship, resolve issues, and ensure performance is 
reviewed according to policy 
•Maintains rapport with ancillary departments
•Works with Talent Acquisition for staffing needs 
•Ensures team members are oriented to the department at time of hire
•Addresses progressive counseling according to policy 
•Performs other duties as assigned
KNOWLEDGE AND EXPERIENCE STRONGLY PREFERRED:
•Mature judgement in dealing with patients, physicians, and insurance representatives
•Intermediate knowledge of Microsoft programs and familiarity with database programs
•Ability to operate general office machines such as computer, fax machine, printer, and scanner
•Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion 
•Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning 
techniques 
•Ability to manage diverse personalities
•Ability to adapt in ever changing healthcare environment 
•Ability to follow complex instructions and procedures, with a close attention to detail 
•Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies
•Exceptional customer service skills
•Advanced understanding of insurance knowledge and benefits
•Advanced understanding of hospital electronic medical report (EMR) system
•Basic medical terminology 
•Must be able to read, write, and speak conversational English

KNOWLEDGE AND EXPERIENCE PREFERRED:
•Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related 
information that is confidential in nature as needed to perform duties
•Intermediate medical terminology 
•Bilingual – English/Spanish

EDUCATION AND EXPERIENCE REQUIRED:
Bachelors or 4 years experience
EDUCATION AND EXPERIENCE:
•Master's degree in business, education, Health Services Administration, or related field
LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
•
LICENSURE, CERTIFICATION OR REGISTRATION:
•National Association of Healthcare Access Management (NAHAM)
•Certified Healthcare Access Manager (CHAM

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

Connections working at AdventHealth