ITSM & ServiceNow Program Manager (flex-hybrid) in Los Angeles, CA for UCLA

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ITSM & ServiceNow Program Manager (flex-hybrid)

DescriptionThe ITSM & ServiceNow Program Manager will report to the Identity Platform Architecture & ITSM Manager and oversee the ServiceNow Platform and integration of ITSM processes for UHIT and non-UHIT stakeholders. This role is responsible for ServiceNow and ITSM request intake, workflow development, queue management, project and resources management, reporting and updates, and service as a liaison between the customer and development team. In this role, you will support the developers and system admins who are responsible for the customization and enhancement of the ServiceN

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