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Posted: 11-Jan-25
Location: Santa Monica, California
Categories:
Internal Number: 145676798
The main duties include, but, not limited to, answering and re-directing incoming telephone calls to the medical center, provide Patient Information, Department Information and On Call Schedule information as requested by callers, process routine and emergency calls, monitor, triage, activate and dispatch emergency personnel for all hospital emergencies and disasters. Monitor and report various Emergency Alarm Systems, triage and report all Elevator Malfunctions. As the first point of contact for incoming calls to the medical center, it is expected that all Customer Service Initiatives are followed and adhered to at all time. It is also expected that all departmental and hospital policies, which include Operational, Technical and Emergency protocols, are followed.
Must be willing and able to work the following schedules
Training Schedule (first 3-4 months): Tuesday - Saturday, 8:30 am - 5:00 pm.
Regular schedule (once trained): Friday - Sunday: 1030 - 1900, Wednesday & Thursday: 1430 - 2300. Works weekends and University Holidays.
This is a full-time, on-site position in Santa Monica.
Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full hourly range for this position is $24.57 - $34.87. The budgeted hourly range that the University reasonably expects to pay for this position is approximately between the minimum and midpoint.
As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
• Excellent customer service skills.
• Excellent listening skills.
• Excellent attention to detail skills.
• Excellent verbal and written communication skills.
• Skill in communicating effectively with individuals at all levels.
• Ability to speak clearly and distinctly, using correct English to communicate with public and UCLA Staff in a concise and informative manner.
• Ability to write neatly and use proper grammar and punctuations.
• Ability to work in a fast paced, high call-volume setting.
• Ability to prioritize and multi-task several duties at the same time.
• Ability to identify and escalate priority issues.
• Ability to remain calm and effectively during emergency situations.
• Ability to work on a self-directed basis with minimal supervision.
• Ability to adapt to evolving departmental and hospital policies and procedures.
• Ability to work overtime, Weekends, Holidays and Night Shift when necessary.
• Ability to perform repetitive tasks while sitting at a computer workstation for an extended period of time.
• Ability to take on additional tasks and duties as requested by Supervisor or Management, when needed.
• Proficient in operating a PC and navigating the Internet.
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Knowledge of medical terminology is preferred.
• Call Center Experience preferred.
