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Posted: 19-Jan-25
Location: Arden, North Carolina
Categories:
Internal Number: 24030810
Patient Registration Coordinator AdventHealth Centra Care Arden
All the benefits and perks you need for you and your family:
- Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.
- Fulfilling work with people who treat you like family.
- Excellent benefits, market-driven wages and career development opportunities.
- Recognized for the seventh year in a row as a recipient of the Gallup Great Workplace Award as part of the AdventHealth network.
- Opportunities for advancement as we expand our network across the nation.
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift: Full time; Rotating schedule, two days on, two days off (Monday-Friday 8am-8pm), alternate weekends (required to work every other weekend, hours are 8am-5pm on Saturdays and Sundays), and some holidays
Location: 436 Airport Rd, Arden, 28704
The community you’ll be caring for:
- AdventHealth Centra Care’s board-certified physicians provide adult and pediatric care when you need it.
- Our urgent care clinics are open 7 days a week and can treat a wide range of non-life-threatening conditions.
- We are equipped with x-ray, prescription, and lab services.
- Centra Care is the affordable alternative to the emergency room for urgent conditions like broken bones, infections, allergies, stomach problems and pediatric concerns.
The role you’ll contribute:
Under supervision of the Practice Manager, the Patient Registration Coordinator is accountable for the patient’s first impression of the organization by making patients feel safe, cared for and respected with an emphasis on customer service. They are responsible for the complete patient registration process.
The value you’ll bring to the team:
- Drives customer service initiatives by creating and owning the patient experience
- Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously
- Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data
- Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration
- Obtains client information for worker’s comp and corporate accounts, and verifies authorization and service(s) requested
The expertise and experiences you’ll need to succeed:
Minimum qualifications:
- High school diploma or equivalency
- Must maintain current CPR certification at all times. If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days.
Preferred qualifications:
- Previous customer service experience
- Prior pediatric experience (for Kids Urgent Care Centers)
