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Posted: 05-Feb-25
Location: Durham, North Carolina
Internal Number: 249510
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
Location: Duke University Hospital,
Durham, North Carolina
Work Shift: Monday-Friday 7:00am-3:00pm
Rotating weekend and holiday coverage.
Occupational Summary
Meet all sections of the patient transporter job description.
Supervises the team that:
- Transport patients to and from units and various therapy/laboratory areas while complying with established policies and procedures while ensuring patient safety, comfort, and privacy/modesty.
- Utilize information systems hardware in conjunction with the Patient Transport information system to acquire and record transactional records regarding all transport requests.
- Follow directives provided by clinical staff regarding the transport request (i.e. proper head elevation, oxygen level, etc.).
- Check two patient identifiers (i.e., wristband, birthdate, etc.) to confirm the correct patient is being transported.
- Follow proper positioning techniques for patients in mode of transport (e.g., wheelchair footrests supporting feet) while also correctly positioning treatment devices such as drainage bags and IVs for transit.
- Observe the patient's condition and that of patient care equipment during the transport and report the occurrence of patient symptoms and equipment alarms to clinical staff upon arrival at the destination.
- Clean equipment following Infectious Disease Control policy. Report defects and safety hazards to the supervisor or Nurse Manager if the equipment is unit-based.
- Interview, hire, and evaluate all team members.
- Prepare team schedules and redirect staff as necessary. Responsible for ensuring adequate staffing levels are maintained in all service areas to meet customers' demands.
- Ensure the complete and proper training of all new team members.
- Ensure all team members are continuously up-to-date regarding educational and employment-specific requirements.
- Ensure all transport equipment functions safely and properly by coordinating with repair vendors and Maintenance and Engineering Services. Maintain all files, reports, and support hardware to ensure the computerized patient transport software system functions appropriately.
- Develop departmental performance reports utilizing the Patient Transport system software.
- Maintain employee timekeeping, attendance, and performance records. Work collaboratively with Human Resources to address concerns with employees as situations arise and when counseling or discipline is warranted.
Work Performed
Supervise and coordinate activities of a clinic/department to include. Perform other related duties incidental to the work described herein procedures findings. Establishing and maintaining systems for patient flow through the clinic/department and the utilization of clinic and ancillary facilities and manpower. Direct and coordinate all scheduling, check-in, check-out, and financial services activities within the clinic/department. Actively participate on committees to achieve desired outcomes and ensure follow-up on action plans (operating processes, policies and procedures, utilization of space, increase revenue, supply utilization, personnel, etc). Serve as a representative for the clinic/department to both internal and external groups. Plan and schedule work for the front-end staff, ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties. Train new personnel. Communicate and model the values of DUHS through orientation, development, mentoring, performance counseling and evaluation of staff. Plan and implement strategies to promote effective recruitment, retention and development of diverse work teams. Directly responsible for all personnel actions including, but not limited to, hiring, performance appraisals, promotions, vacation schedules, and maintaining payroll records and time reports. with services of other departments to ensure effective patient care and Coordinate diagnostic and treatment activities of the clinic/department efficient service. Greet and provide assistance to visitors and patients. Explains policies and procedures, and resolves problems. Maintain liaison with professional medical staff and other personnel in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment. Develop policies and procedures to improve patient care and utilization of clinic/department resources. Maintain interface with physicians, patients and administrative staff to provide information and to resolve problems relating to clinic services. Collect and analyze data for the preparation of composite reports and special projects. Generate, analyze and/or interpret entity-specific reports relating to department performance, staff performance, financial performance. Independently execute appropriate action plans based on Enforces regulatory and compliance requirements (HIPPA, JCAHO, etc). Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and directly involved in the preparation ofdepartment budget. Make budgetary recommendations and projections. Monitor, verify and reconcile expenditures of budgeted funds, compiling information reflecting expenditures, and develop cost-comparisons. Identify cost savings within the operation. Coordinate and supervise activities performed in determining sponsorship eligibility, making financial arrangements, and establishing fees. Generally reports to a Health Center Administrator/department head with responsibility for multiple sites.
Knowledge, Skills and Abilities
Strong verbal and written communication skills. Data entry experience. Skilled in working with spreadsheets, databases and power point presentations. Medical terminology knowledge. Ability to organize and prioritize. Strong customer service background and experience. Ability create and apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms. Knowledge and ability to apply situational leadership skills. Ability to effectively lead teams and establish and maintain effective relationships with other personnel. Knowledge of general accounting principles.
Level Characteristics
N/A
Minimum Qualifications
Education
High school diploma required. A Bachelor's degree in a related field is strongly preferred.
Experience
Requires six years of experience of a progressive nature in a healthcare setting to become knowledgeable of the complex activities associated with healthcare services. An Associate's degree in healthcare or business may substitute for two years of experience. A Bachelor's degree in healthcare or business may substitute for four years of experience.
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
