JOB SUMMARY

The Field Service Engineer II fixes, maintains, tests, and calibrates complex diagnostic imaging equipment/systems to ensure its safe and proper operation. Maximizes patient safety by implementing the proper use, application and operational performance of patient care equipment.

ESSENTIAL FUNCTIONS OF THE ROLE

• Performs scheduled preventive maintenance (PM) according to hospital policies, procedures and industry-recognized standards, using specialized test equipment, tools, and simulation devices.
• Maintains, services, troubleshoots and calibrates a variety of complex diagnostic imaging systems by using manufacturer service manuals, schematic diagrams, and vendor expertise. Identifies the most prudent means of fix based on clinical need and cost.
• Documents all service events, performance tests and corrective maintenance according to department policy, using computerized maintenance management software applications and other standard office software applications.
• Accountable for ordering repair parts, timely return of applicable repair parts, and timely submission of applicable order-related documentation.
• Helps with assigned projects, related to the installation, relocation, and disposal of medical imaging equipment/systems.
• Has effective communication with customer(s) using various communication tools, to establish rapport with staff and to keep clinical staff and appropriate clinical management informed of the status of repairs.
• Communicates and works in conjunction with imaging equipment service providers to facilitate efficient equipment installs and fixes.
• Recommends improvements to PM schedule frequency, testing procedures and/or documentation forms. Participates in and/or helps with development of departmental and hospital-based continuous quality improvement initiatives.

KEY SUCCESS FACTORS

• Able to fix, maintain, test, and calibrate basic diagnostic imaging equipment/systems to ensure safe and proper operation
• Able to travel to other Baylor Scott & White facilities on a consistent basis to help with scheduled and unscheduled service activities.
• Able to communicate with and interact with customers, providers and team members.
• Able to effectively self-manage time and assigned projects.
• Must have the physical ability to raise and move material weighing up to 40 pounds.
• Exceptional knowledge of computer systems and networking.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level

QUALIFICATIONS

• EDUCATION - Associate's Degree or 2 years of work experience above the minimum qualification
• EXPERIENCE - 4 Years of Experience
• CERTIFICATION/LICENSE/REGISTRATION -
  • Drivers License (TXDL): If moving from out of state must obtain valid TX DL within 90 days of hire.

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About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

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