1. Promotes an atmosphere of warmth, compassion and understanding amongst patients, their families, and team members.  Demonstrates empathy and the ability to relate to and connect with others, especially those experiencing serious health concerns.  
2. Lives in on-site housing unit; answers on-call requests Monday-Thursday 9pm-8am as needed; works Monday-Thursday from 4pm-9pm.  
3. Be available onsite to respond to emergency situations or other urgent circumstances through activating emergency services and/or care coordination with medical team at Shaw if necessary. This requires no advanced medical skills or knowledge. 
4. Is an engaged & active member of the Spirit of Survival team. This includes attending monthly meetings, participation in event planning, coordinating, and hosting events as needed.  
5. Oversees the safe operation of Jack?s Place. Enforces rules and disciplinary action when necessary, in a timely fashion while following Vail Health?s principles of Just Culture.  
6. Handles light spot cleaning of units or house as needed. Conduct room assessments as needed. Notify housekeeping of housekeeping needs. Notify facilities of maintenance needs, safety reporting as needed. 
7. Check guests in/out, orient guests, explain policies and services. Answers and manages referral calls for reservations, confirms room availability and manages the waiting list. 
8. Coordinates, schedules and supervises in-house programs and events, such as survivorship services on a weekly and monthly basis. 
9. Assist with office administration duties including filing, correspondence, handling the processing of donations, and special events at Shaw Cancer Center as needed. 
10. Role models the principals of a Just Culture and Organizational Values.
11. Perform other duties as assigned. Must be HIPAA compliant. 

• 1-2 years of guest relations, concierge, and or customer service experience in healthcare preferred. 

• N/A

• N/A

• Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

• N/A

Benefits at Vail Health (Part Time) Include:

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement 
• Comprehensive Health Benefits: 
  • Medical
  • Dental 
  • Vision
• Educational Programs: 
  • Tuition Assistance 
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching 
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

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About Vail Health

Vail Health, formerly Vail Valley Medical Center, is a nonprofit community health care system serving patients and guests from around the world. Locally operated and governed by a volunteer board of directors, Vail Health includes a 56-bed hospital, accredited by the Joint Commission. Our 24/7 emergency department in Vail is a Level III Trauma Center with a nearby helipad for necessary medical transports. Vail Health provides a wide array of services and access points including Beaver Creek Medical Center, urgent care clinics in Avon and Gypsum, our Edwards medical campus, Eagle Healthcare Center and a multispecialty clinic in Frisco. Howard Head Sports Medicine offers physical therapy services at 10 locations and works closely with our internationally renowned orthopaedic partners at The Steadman Clinic and Vail-Summit Orthopaedics. In addition, Vail Health's Shaw Cancer Center and Sonnenalp Breast Center are the region’s only fully accredited cancer treatment center and comprehensive breast center. The Vail Clinic, which was founded in 1965, officially became “Vail Valley Medical Center” in 1980, its first year as a full-service hospital. At that time, we had one primary locatio...n and 25 physicians. Today, Vail Health has locations in nine towns, nearly 1,000 employees, 260 physician partners and 85 volunteers. Vail Health is an equal-opportunity employer. The hospital is handicap accessible and adheres to the Americans with Disabilities Act. Smoking is prohibited in our facilities. This includes e-cigarettes.

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Connections working at Vail Health