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Posted: 08-Feb-25
Location: Los Angeles, California
Internal Number: 146175299
As a Patient Services Representative, you will report directly to the Clinic Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to:
- acting as a liaison for the patients and physicians in the practice
- assisting patients in accessing service within the health system
- facilitating communication with referring physicians referring patients to appropriate resources
- providing follow-up through telephone and EPIC/CareConnect
- Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
- Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds.
- Ability to creatively integrate competing demands into a productive working environment.
- Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
- Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
- Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
- Knowledge of hospital computer system, personal computer systems, and the various software products to perform administrative work.
- Familiarity and knowledge of authorization process and managed care programs.
- Knowledge of specific specialty practice and workflows.
