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University of Maryland Medical System
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Clinical Training & EHR Support Analyst
Job DescriptionUnder general administrative direction, the Clinical Training & EHR Support Analyst supports the Portfolio Electronic Health Record training for the University of Maryland Medical System. This role will provide direct technical support for clinical and operational end users of the electronic health record. This role will provide high level front line customer service and interact with staff in a professional manner. This staff will round on units, answer support calls from departments, and solve/answer hardware/software/workflow questions. Activities include tracking and documentation of user requests, engaging appropriate site/corporate /client resources to support the operations and timely closing of
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