Patient Advocate - Quality Management - Full Time in Longview, TX for CHRISTUS Health

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Patient Advocate - Quality Management - Full Time

DescriptionSummary:Acts as a liaison between consumers of health care services and the organization?s administration, staff, and physician. This includes identifying patient needs and expectations, assisting patient/family, documenting patient/family concerns and helping establish a caring environment for the whole person. Coordinates, monitors, and evaluates information involving patient satisfaction.Responsibilities:Coordinates, investigates, and resolves consumer grievances concerning the quality of care and services by providing a formal grievance mechanism for the organization.Manages crisis situations, focuses on the well-being of the patient/family and stabilizes the crisis event.Assumes

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