JOB SUMMARY

This role is joining our Revenue Cycle Epic Builders Program. This role involves the support and maintenance of both external vendor applications and bolt-on technologies that contribute to our Revenue Cycle ecosystem. In addition, you are accountable to join with end users to know the workflow and its interdependencies and make corrective system adjustments or enhancements. You are the central point of communication for an assigned set of users and coordinate all activities on behalf of our Revenue Cycle Builders team. This position assists with the testing, recommendations for corrective actions, and resolution of problems within the software application. This role reports directly to the Manager of Revenue Cycle Systems and does not have any direct reports. Must have Clarity or Cogito Epic reporting experience.

ESSENTIAL FUNCTIONS OF THE ROLE

• Functional and technical knowledge on the associated application and Scott and White workflows; apply good knowledge of the technology (application) and enterprise processes (integrated workflows); and join closely with all associated teams to drive holistic patient perspective.
• Provide in-depth testing and documentation of workflows, data collections, end-user report details, and other technical issues associated with the application, with vendor and internal stakeholder consideration.
• Create, modify, and track system build timely and effectively
• Create and execute test scripts for new system builds.
• Provide Application Support, Implement system updates and changes, and communicate those changes to super users and end users.
• Engage, manage, communicate, and earn the care and respect of all stakeholders.
• Head business partners and technical team to define, document, and review business system requirements to continuously improve organizational efficiency.
• Assist IS managers and work with various teams to help them better know about Scott & White's organizational policies, procedures, and business operations and to translate those needs into specialized application specifications.
• Solve problems by studying business issues and requirements, examining both data and workflows, and synthesizing key messages.

KEY SUCCESS FACTORS

• Deep Epic application knowledge to build, test, report, help and train-specifically in Epic HB/PB Resolute + Workbench reporting
• Must have Clarity or Cogito Epic reporting experience.
• Ability to work well in team environments.
• Proficient with word processing, spreadsheet, and email software applications.
• Demonstrates customer-oriented service excellence principals.
• Self-motivated who can identify and resolve issues and advance personal knowledge.
• Ability to execute complex tasks through organization and details-energized approach.
• Grow experience in the knowledge of end-user workflow and owning the technical components of that workflow.
• Demonstrates excellent mutual communication skills among facility customers and team members.
• A quick learner of software and information technology, and motivated to learn new applications.

Experience in Hospital Business or Clinic environment is preferred.

*DFW METROPLEX PREFERRED*

BENEFITS

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: 

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

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About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

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