Nashville, Tennessee
Glen Burnie, Maryland
Reading, Pennsylvania
Clinton, North Carolina
Northport, New York
Posted: 20-Feb-25
Location: Durham, North Carolina
Internal Number: 254513
Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us: https://dhip.dukehealth.org/about-us
JOB LOCATION
Duke Cancer Center - 20 Duke Medicine Circle, Durham, NC 27710
JOB SUMMARY
We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).
JOB DUTIES AND RESPONSIBILITIES
- Serve as communication link between care providers (faculty, fellows and extenders) and outpatients to include answering calls in division headquarters and returning patient phone calls when appropriate.
- Consult with physicians concerning making appointments, messages regarding questions about visit, Rx, referrals, treatment plan, etc.
- Establish and maintain liaison between the patient's family and the treating physicians.
- Prioritize and resolve inquiries, by phone, email or in person.
- Send out updated medical summaries to requesting providers, services or patients. Examples include: medical records to referred specialist, visit notes/letters to referring MD.
- Provide patient and family education, how to navigate clinic and how to contact the service. Examples include: New patient information given at time of appointment, i.e. arrival time for appointment, special instructions for appointment, parking, contact information, etc.
- Perform other projects to improve the efficiency of clinic/patient care, such as keeping current and organized materials in the division. Examples include: Intake/History forms to be completed prior to visit.
- Attend weekly meeting to coordinate patient activities for the week.
- Verify the accuracy of providers templates/schedule
- Verify provider requested schedule blocks have been processed
- Monitor provider schedules for a rolling 30 - day period to ensure correctness of schedule, looking for cancellations or erroneous frozen slots, and/or to prevent gaps in schedule.
- Must think strategically, juggle provider schedules, prioritize work and ensure that provider templates are accurate and fully utilized.
- Works closely, collaboratively, and in partnership with the Scheduling Hub and Front Desk.
- Monitor provider emails and respond when necessary and appropriately as directed by the provider.
- Provides scheduling support for creation of clinical schedule for their faculty member using Qgenda.
- Manage provider calendar
- Schedule and coordinate meeting/teleconferences. Identify conflicts and resolves them.
- Send invites, reminders and agenda
- Put out - of - town meetings on calendar
- Put clinic/consults/call/inpatient weeks on calendar as requested by provider
- Process reimbursement for out - of - pocket expenses.
- Responsible for coordination and monitoring of all Duke@Work procurement card reconciliation.
- Maintain, review and reconcile for assigned faculty
- Maintain and keep receipts for all transactions
- Maintain CV and/or Biosketch, maintain Scholars@Duke, and other Duke listings as needed
- Department mail pick up and distribution weekly
- Organize and maintain faculty electronic and paper files
- Correspondence, credentialing, licensing and certification, reference materials, publications, professional memberships, and renewal of licenses/DEA/privileges
- Compose and edit non-patient related correspondence letters, PowerPoint presentations, reports and records ensuring grammatical accuracy
JOB ELIGIBILITY REQUIREMENTS
- High school diploma or equivalent education required.
- One-year experience of clerical or general office support required.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.
