Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

Clinical Services Nurse II

Job Location:

Duke Health Center Arringdon-5601 Arringdon Park Dr, Morrisville, NC 27560

Job Summary:

We are seeking a CLINICAL SERVICE NURSE II to be an integral member of the healthcare team and provide strong clinical and interpersonal skills and collaboration with management to oversee daily activities that support positive staff/employee/patient relationships.

Job Summary:

• Clinic Coordination:  Coordinate with Heart Center Communications and Staff Assistants to assure clinics full of appropriate patients;  obtain new patient records and images, organize, tab them for MD review; ensure return patients have necessary tests/labs; surgical clearance -send to necessary MD; schedule and reschedule makeup clinics
• During Clinic:  Conduct pre-visit with patients if time allows and report out to provider; collaborate/coordinate with clinic staff to recheck vital signs as needed; perform interrogation of cardiac implanted device and upload report into server,  educate patients regarding labs, procedures, medications, diseases; tee up orders for  tests/procedures-caths/TEE/CV/Stress echo as needed; assist with scheduling CT and CMRI procedures, coordinate hospital admissions, que all refills in clinic-AEMR and review with Providers.
• During Remote Monitoring: Download interrogation from device website, review for scheduled and unscheduled transmissions on urgent/concerning issues per protocol, and upload preliminary report into server (Scottcare). Assign report to provider.
• Clinic follow-up:  Follow up to assure labs/procedures are completed, discuss abnormal results with provider, call patients with explanation of abnormal results, annotate normal results and forward to patients via MyChart or mail only if no MyChart account. Coordinate labs/studies with outside facilities, obtain appointments with specialists and coordinate w/pt., review all grid sheets after clinic-to ensure items were completed.
• Triage:  Manage incoming patient calls, coordinate plans with providers, and return patient calls.  Manage prescription refills as directed by provider.  Complete prior authorizations, patient/insurance requested forms, and coordinate referrals.
• Provide staff education on policy/procedures, monitor equipment maintenance, and manage supplies; be a resource when implementing new technology.
• Maintain current knowledge of PDC policy and procedure, Infection Control and Environment of Care standards, and requirements set forth by other regulatory agencies (ie: Joint Commission/PCMH).
• Participate in initiatives that contribute to improved metrics, service excellence, and/or enhanced work culture.
• Perform other related duties incidental to the work described herein.

Job Eligibility Requirements:

• Work requires graduation from an accredited BSN program.
• Twelve months of appropriate clinical experience is required.
• Must have current or compact RN licensure in the state of North Carolina. BLS required.

Job Schedule:

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays. 

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.

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About Duke University Health System

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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