Career Center

Summary:

Working collaboratively as part of a team of Public Health AmeriCorps Community HEART Work (PHACHWs) Members, Community Health Workers, clinicians, and administrative professionals. The PHACHW I will provide screening, referral, and navigation services to connect individuals and their families to social and medical services to resolve their identified needs. The PHACHW I will provide culturally competent patient-centered care to develop a care plan, identifying individual barriers and goals, to improve areas of need. The PHACHW I act as an intermediary for individuals aiding communication between individuals and clinical and community service providers. The PHACHW I provide education and information about health, wellness, and social services. The PHACHW I collect and maintains data on referrals and outcomes while adhering to established protocols and protecting the confidentiality of patient information. The PHACHW I will perform tasks, which align to the identified priorities of the Community Health Needs Assessment and Community Health Improvement Plan.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Provides screening for social needs and links individuals to appropriate community resources through referral and navigation services.
• Assists individuals to develop an action plan to address identified needs while encouraging the individual to set goals, identify challenges, and monitor their progress.
• Educates and informs individuals about healthcare, social services, community resources, wellness, and disease prevention.
• Provides culturally appropriate support and information for patients and their families while establishing a trusting relationship through a series of structured visits and follow-up phone calls in a variety of settings, including the patient?s home and local community-based organizations.
• Obtains and maintains up-to-date information about resources in the community to properly assist individuals to address identified needs.
• Enhances care quality by aiding communication and building relationships between patients and healthcare providers and/or community resource providers.
• Consults with administrative supervisor and clinical team to coordinate activities and address identified healthcare needs of the patient.
• Assists with chronic disease self-management and medication adherence.
• Ensures education about primary care and appropriate emergency department use and assists individuals to identify primary care options and a medical home.
• Completes appropriate documentation and record keeping that follows organizational policies and procedures and state and federal regulations.
• Works closely with community-based partners to obtain feedback on the results of referral and navigation services.
• Must have Basic computer knowledge.
• Have good judgment, initiative, and flexibility.
• Must have the ability to develop positive relationships with others, remaining open-minded and nonjudgmental.
• Must have strong organizational and communication skills.
• Must commit to serving vulnerable populations.
• Must have knowledge or willingness to learn about health issues, the healthcare system, and community services.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.

Job Requirements:

Education/Skills

• High School Diploma or equivalent

• Bilingual (English/Spanish) preferred.

Experience

• 1 year of experience volunteering, working in the community, or working in a healthcare facility, public health department, or community-based organization preferred.

Licenses, Registrations, or Certifications

• Promotor(a) or Community Health Workers Certification or willingness to obtain within six months of start.

Work Schedule:

TBD

Work Type:

Full Time

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About CHRISTUS Health

CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.

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