For the physician enterprise, serves as the primary resource for support, and troubleshooting of the electronic health record (?EHR?) system used by physician practices throughout ScionHealth.  This is a work-from-home (WFH) role.  This position will be the primary contact for all local market super-users and this role will provide support, education, and training for such super-users.  This role will work closely with ScionHealth Support Center (the ?Support Center?) leadership, local market team members, and information technology (?IT?) team members to provide direction on EHR set-up; market level department adds/provider adds/market user adds; optimization of EHR tools and workflow.  Assist with the EHR Quality measures to confirm measures are being reviewed and documented appropriately, for Quality incentives.

Qualifications/Skills: Must have Athena Experience. Knowledge of EHR record processes, problem identification, medical data processing practice. Possess an understanding of workflows, policies, procedures, patient care and clinical business objectives and regulatory requirements. Advanced knowledge in performing to resolve critical problems, coordinate simultaneous efforts, improve program efficiencies. Ability to support end-user needs across multiple sites (i.e., practice locations). Strong leadership and communication skills, both written and oral.  Knowledge of Quality/MIPS programs.

·         Strong oral and written communication skills;

·         Demonstrated ability to prioritize and handle multiple projects to meet the needs required on a day-to-day basis of physician services;

·         Demonstrated ability to establish and build strong relationships across a broad range of personality types;

·         Excellent leadership and teaching abilities;

·         Demonstrated knowledge of advanced computer skills;

·         Understands pertinent regulatory guidelines;

·         Proficiency in clinical applications relating to EHR.

Essential Duties and Responsibilities:

·         Develop Training programs for clinical users.

·         Assist with Quality measures with the EHR and practices to make sure quality measures are being reviewed and documented appropriately.

·         Assist with onboarding of new providers, new medical practice offices, and clinical set up for new departments.

·         Review, evaluate, and test new IT programs and updates to the current EHR.  Develop, implement and train approved processes with team members.

·         Perform in-depth analysis of workflows, data collection, report details, and other technical issues with EHR software.

·         Develop documentation to assist with the software training program.

·         Prioritize and implement requested changes to the system.

·         Identity, troubleshoot and resolve EHR problems through taking helpdesk calls.  Participates in root cause analysis as trends and issues are identified.

·         Work with the EHR vendor?s support staff to resolve software problems.

·         Ensures that the software functions efficiently daily and promote system security and patient confidentiality to ensure compliance.

·         Participates with peers (internal and external) to identify and evaluate best practices in training and EHR implementation.

·         All other duties as assigned.

$60,000-$80,000 Salary Range

Education and Experience: 

§  Requires a minimum of high school diploma; prefer a Bachelor of Arts or Science degree.

§  Minimum of two (2) years? experience in a medical office setting.

§  Minimum of two (2) years? experience providing EHR support; helpdesk in a healthcare setting.

§  EHR experience required experience with AthenaHealth required.

§  Excellent verbal and written communication skills with great attention to detail.

§  Quality/MIPS experience preferred.

About St. Francis-Emory Healthcare

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