Main Function:

Performs various duties related to providing patients with accurate meals, nourishments, floor supplies and evening snacks based on diet restrictions. To service patients and visitors in accordance with patient service guidelines in a courteous and professional manner. Responsible for cleaning and sanitation of the trayline work area and dishroom operations.

Duties and Responsibilities:

• Assembles accurately meal trays, nourishments, floor supplies, tube feedings and snacks for patients or cafeteria customers. Delivers regular and late trays within the standard time frame.
• Complies with departmental polices to include polices on break times, meal times, eating in kitchen, labeling, dating foods items, uniforms, etc. Consistently wears I.D. badge. Demonstrates a professional appearance.
• Maintains safe and sanitary work conditions. Completes cleaning assignments in trayline area, dishroom and delivery of carts.
• Cleans and assembles sanitized silverware into bags and prepares bread in bags for next meal period.
• Promotes and enhances positive customer relations with an emphasis on good customer service, demonstrates courtesy when speaking to patients/visitors and demonstrates professional behavior at all times.
• Sets up trayline stations with an adequate amount of supplies (i.e. food, beverages, supplement, salads, condiment, etc.) to begin trayline on time with no need to restock during meal service. Replenishes trayline stations following meal adequately for next meal service.
• Delivers patient trays to room by following standard procedures outlined:

a. Knock on door prior to entering room

b. Greet patient by name, introduce yourself, smile and establish eye contact

c. Verify room number, diet and patient before giving tray to the patient using established patient Identifiers

d. Place tray on bedside table, wheel table to appropriate place for patient to eat

e. Retrieve trays from all patient rooms and check pantry areas for stray trays on all units within 45 minutes after tray delivery

f. Check all units delivered to a second time for missing trays. Communicate trays left on units to Supervisor.