Atlantic Health System's Atlantic Rehabilitation in Rockaway is seeking a full time Medical Office Associate. The ideal candidate will have experience in a medical office setting. If you multitask well, are detail-oriented, and have customer service experience, this is an ideal position for you!


Principal Accountabilities:

• Assists patients with appointment scheduling
• Checks patients in/out in EPIC
• Transcribes orders
• Manages referrals
• Monitors and schedules PT online appointment request portal
• Runs estimates, collects co-pays and up front balances
• Addresses EPIC work queues and maintains them in good standing
• Manages departmental phone lines
• Monitors appointment reminder system
• Orders office and clinical supplies as needed
• Assists patients with problem solving issues related to scheduling, registration, insurance, copays, etc.
• Provides excellent customer service
• Completes all AHS and role specific mandatory trainings
• Assists with insurance responsibilities as needed (depending on site volumes)
• Maintains proper communication with supervisor and staff, including email correspondence and others in a timely manner
• Performs other administrative tasks as needed Manages phones