Summary: The A/R specialist is responsible for providing exceptional customer service to the Scion patient community.  The A/R specialist is responsible to completely and accurately perform assigned tasks related to physician billing accounts receivable and follow up on outstanding billed services. 

Essential Functions:

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodations. 

·         Communicate in a professional manner with internal and external customers.

·         Process daily correspondence timely and completely.

·         Provide accurate and specific documentation to insurance companies to resolve outstanding claims while maintaining HIPAA rules and regulations.

·         Demonstrate knowledge of insurance details

·         Understand coordination of benefits

·         Ability to resolve demographic discrepancies

·         Ability to read an explanation of benefits

·         Assist with special projects or spreadsheets

·         Performs work with detail and accuracy

·         All other duties as assigned by management

Core Competencies:

·         Values Every Voice. Seeks to understand different perspectives and cultures; contributes to a work climate where the contributions of all individuals are valued and supported.

·         Shows Courage. Faces difficult issues and supports others who do the same; is willing to campion an idea or position despite dissent or political risk; provides direct and actionable feedback.

·         Leans Into New Ideas. Learns quickly when facing new situations; experiments to find new solutions and extracts lessons learned from failures and mistakes.

·         Instills Trust. Follows through on commitments and keeps confidences; is seen as direct and truthful, shows consistency between words and actions.

·         Plans and aligns. Sets objectives to align with broader organizational goals; breaks down objectives into appropriate initiatives and actions; anticipates and adjusts effective contingency plans.

·         Builds Effective Teams. Establishes common objectives and a shared mindset; creates a feeling of belonging and strong team morale; fosters open dialogue and collaboration among the team.

·         Business Insight. Uses knowledge of business drivers to guide actions; keeps up with current and possible future practices and trends in the with the competition and in the marketplace.

Qualifications:   Previous experience working in a multi-specialty physician billing office performing cash and/or insurance follow-up functions.

Education:   HS Diploma or equivalent

Experience:   Minimum of 6 Months previous medical office/billing experience

About St. Francis-Emory Healthcare

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