All the benefits and perks you need for you and your family: 

·  Paid Days Off from Day One
·  Student Loan Repayment Program
·  Career Development 
·  Whole Person Wellbeing Resources
·  Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Days 8:30-5

Location: 40100 US-27, Davenport, FL 33837

The community you’ll be caring for: AdventHealth Heart of Florida  

·  AdventHealth Heart of Florida is a licensed 193-bed acute care hospital, coupled with outpatient services including imaging, rehab, lab and wound care, that has been serving the community for over 50 years.
·  As a part of the AdventHealth network patients will have greater access to a wide range of innovative therapies, new research, leading-edge technology and an extensive team of medical specialists.
·  High-quality care that has been recognized by the Joint Commission, the American Heart Association and the American Diabetes Association.
·  Located in Davenport, FL., which is close to major destinations, like Busch Gardens, Legoland, and Walt Disney World, without being located in the central hub of tourism.

The role you’ll contribute:

The Scheduler facilitates the scheduling of patients for available services.  Works with numerous departments while multi-tasking and maintaining accuracy and performance within a fast-paced call center environment.  Interacts in a professional and timely manner with patients, physician offices, and other department personnel to accomplish patient satisfaction.  Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team: 

·  Performance: Maintains established performance levels as identified by department.  Utilizes phone system and maintains service level and abandonment rate goal that is consistent with department goals.  Is available to take calls at all times while logged on phone system maintaining a minimum status of inactivity.
·  Accuracy: Enters accurate information in required systems.  Updates and/or corrects errors or mistakes found in system to expedite patient care.  Carefully and courteously handles customer interactions in a way that preserves patient satisfaction for Florida Hospital.  Reports errors and mistakes found in system to direct supervisor to promote education, coaching, and training opportunities of others.
·  Compliance: Adheres to policies, procedures, and standards.  Uses discretion when discussing patient-related issues that are confidential in nature, and acts accordingly.
·  Efficiency: Schedules patients efficiently and strives to fill customer requests on first call.  Obtains necessary scheduling, demographic, insurance, and clinical information to schedule, cancel, or reschedule events by calling the physician office, department, or a scheduling supervisor with a minimum of call transfers or callbacks.  Uses judgment in ending call before completion and calls customer back at an agreed upon time if an additional call is required to complete the customer's request.  Uses time wisely and avoids unnecessary or repetitive tasks that may impact department goals.  Completes data entry for patient charges in a timely and accurate manner.  Follows up with appropriate staff to complete any missing information on the patient care record.
·  Skills Development: Maintains skill level and knowledge by reading scheduling updates, attending training sessions, and completing study materials provided by the department. Participates in customer service workshops and seminars.  Completes customer service exercises and lessons as recommended and/or provided by direct supervisor and/or department management/leadership.  Completes department-specific competencies with a score that meets department standards and expectations.

Qualifications

The expertise and experiences you’ll need to succeed:

·  Customer service experience, preferably in a healthcare setting

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

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