Whittier, California
Minneapolis, Minnesota
Los Angeles, California
Posted: 19-Nov-24
Location: Orlando, Florida
Salary: Open
Categories:
Internal Number: 24039472
All the benefits and perks you need for you and your family
- Benefits from Day One
- Paid Days Off from Day One
- Career Development
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time Days
Shift: Monday through Friday 8am - 5pm
The role you’ll contribute:
Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The Patient Imaging Navigator guides and helps imaging patients navigate the health care system ensuring their healthcare needs are met. Will be experienced handling a wide range of administrative and scheduling duties interfacing with doctors’ offices, patients, and facilities.
The value you’ll bring to the team:
• Facilitates communication between patients and healthcare providers to ensure patient satisfaction and quality of care.
• Builds working relationships with doctor’s offices and patients.
• Guides and helps patients navigate the health care system, ensuring their healthcare needs are met.
• Reads patient’s results in the EMR.
• Identifies all the imaging results from the Radiologist that require further follow-up and coordinates the scheduling of the Radiologist’s recommendations.
• Contacts each patient’s provider to communicate the follow-up action recommended by the Radiologist and provides details to ensure an order is needed and then subsequently scheduled when provided.
• Documents all action taken in the tracking database system, including details regarding the Radiologist’s recommended follow-up appointments scheduled.
• Schedules and coordinates patient referrals as needed.
• Follows up on appointments that were canceled to obtain explanations and reschedules. Enters information into the tracking database system and notifies the primary caregiver when appropriate.
• Responds to patient, physician, and facility inquiries, obtaining, verifying, and accurately entering all patient information. Keeps management appropriately informed of activities and significant problems.
The expertise and experiences you’ll need to succeed:
EDUCATION AND EXPERIENCE REQUIRED
• One to three years previous hospital or medical office experience.
Preferred qualifications:
• Associate degree in business or health-related field.
• Previous imaging office experience preferred.
