The work location for this position is Lewiston, Idaho

Full-Time:  80 hours per pay period

Hours:  8:00am - 5:00pm

Benefits May Include:

• Medical, Dental, Vision
• 401k w/ employer match
• Short & Long-term disabilities
• Life & AD&D insurances
• Employee Assistance Program
• Pet Insurance
• and more?

Position Summary:

Manages the information and office support aspects of the department, under the direction of the OPHV department Manager/Director.  Is responsible for all aspects of procedure scheduling, computer systems, coordinating medical records activities, billing functions, business operations for the department.  Assures integration of office services with clinical operations and the Medical Center.  Is cognizant of the insurance reimbursement environment and applies knowledge to enhance the Department's financial operations. 

Primary (Essential) Duties:

• Responsible for scheduling of all procedures in OPHV to include pre-registration and verifies that appropriate insurance authorizations are in place.
• Prepares procedure charts to include collection of recent applicable medical records.
• Demonstrates consistent quality office operations through established routine and ongoing evaluating mechanisms.
• Assures that the department's information system facilitates documentation of patient assessment, delivery of care and permits systematic and thorough data collection.  Provides simple, successful and complete retrieval of information and allows collection of aggregate demographic data. 
• Reviews office procedures, recommends needed revisions and updates.  Collaborates with Manager/Director to formulate new policies and procedures as needed.
• Coordinates and documents office staff meetings as needed.   Participates in general department staff meetings on a regular basis.
• Supervises applicable office staff, under the direction and advice of department manager/Manager/Director, including participation in hiring.
• Assures all office staff receives a systematic and comprehensive orientation, and that ongoing education is provided to assure quality and to meet service goals.
• Assures appropriate training of clinical and professional staff where appropriate in the use of computer systems as it relates to their individual job duties.
• Directs staffing and scheduling for office staff to assure that established standards for productivity, quality and timeliness are consistently met.
• Establishes office staff performance standards in collaboration with the Manager/Director, and initiates revision of office staff Position Descriptions, as needed, to assure equitable distribution of work based on analysis of workloads, task assignments, staff skill level and department volume.
• Assists charge nurse with reviewing procedure schedule to plan for needed resources.
• Assures adequate supplies are available to assure efficient operations and monitors their use.
• Participates in the budget process by recommending needed office equipment, computer hardware/software for capital purchases and ongoing operations maintenance.
• Consistently assures that office/computer equipment is properly maintained and assures that appropriate office/computer support references are available in the department
• Assists the Manager/Director as requested with collecting data, developing, coordinating and budgeting
• Assures quality of service by assisting, directing and supervising staff with tasks, as needed.
• Participates in quality improvement processes, including developing/implementing quality monitors which relate to office activities.  Assures compliance with JCAHO, federal and state standards/regulations related to office services.
• Encourages close collaboration among office staff and physician office staff.
• Develops and maintains positive working relationships with clinical staff and communicates office goals to clinical staff as appropriate.
• Establishes effective working relationships and serves as a liaison with hospital departments, including, but not limited to, Health Information Services, Management Information Systems, Accounting Services, Materials Management, Plant Operations and Maintenance.
• Respects and maintains confidentiality of medical records and information concerning patients and employees.
•  Demonstrates mature, professional and tactful approach in all interactions with employees, community         and patients served by Home Health/Hospice.
• The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.

Scion Health considers a consistently positive, cooperative, self-motivated, courteous, and professional attitude to be an essential function of every position.  While different positions have different primary areas of responsibility, everyone needs to work as a team, and we expect all employees to roll up their sleeves and pitch in as necessary to get the job done.

Employees must be able to relate to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes, (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond appropriately to constructive feedback from a supervisor.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g., emergencies, changes in workload, rush jobs or technological developments) dictate.

Required:

• Working knowledge of computer systems/software, including Microsoft WORD MSN and Excel and medical record functions and processes
• Experience in supervising, organizing work and maintaining high level of accuracy. 
• Must possess excellent communication skills and interpersonal relationships skills.
• Must possess ability to create and foster cooperative teamwork environment.

Preferred:

• Three to five years previous experience in medical office or home health agency is preferred. 

About St. Joseph Regional Medical Center

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