Job SummaryThe Retention Representative is responsible for providing exceptional customer service and support to members enrolled in Medicaid STAR, STAR+PLUS, CHIP, CHIP-P, Health Insurance Marketplace, and D-SNP plans. Reporting directly to the Retention Manager, the Retention Representative will handle inbound and outbound calls, addressing member inquiries, resolving issues, and assisting with plan retention efforts. The representative will be a key player in ensuring member satisfaction and retention by delivering accurate information and maintaining a positive relationship with members.Job Specicification and Core CompetenceParticipate in outbound call campaig