At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America???s Best Hospitals???and now we invite you to join us and make a difference every single day in service of this outstanding work ??? excellence and innovation in patient care, research, and community service. From working with a team of dedicated professionals to using state-of-the-art facilities, you???ll have great resources to do something incredible???for yourself, and for others
What will you be doing in this role?
The Telecom Operator II will answer and direct all Cedars-Sinai incoming telephone calls, and lines of business using a computer-based PBX Smart Console. In this role, the Telecom Operator II will process all telephone calls to the Medical Center's main telephone number, respond to all emergency calls and codes, providing the appropriate information to the caller. Monitor all alarms for codes and respond appropriately by coordination with Security and Clinical Staff. Support the After-Hours services and ensure department administrative telephone lines in a timely (rapid/real time), accurate, and professional manner.
Primary Duties and Responsibilities:
Answers and supports all Cedars-Sinai incoming and outbound telephone calls, and lines of business using a computer-based PBX console.
Processes all telephone calls for the Medical Center???s main telephone number, emergency, rapid response, and department administrative telephone lines in a timely, accurate, and professional manner.
Responsible for serving as a Page Operator utilizing the overhead paging system to announce medical codes, paging medical staff and communicate any and all emergency situations within the Medical Center.
Ensures timely, rapid, and real time response for processing Operator Services department emergencies, messages, and requests.
Provides assistance and outstanding customer service to inpatients and outpatients calling into Operator Services.
Resolves a variety of internal and external caller requests and operational challenges. Provides current, accurate and consistently updated information to callers.
Must be able to work a??EVERY WEEKEND & Every Other (E/O) Friday, Monday, and Tuesday
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Qualifications
Required Job Qualifications:
High School Diploma/GED - Required??
Previous Call Center Experience - Preferred
Must be able to communicate and listen clearly and concisely with inbound/outbound callers.
Proficient computer skills, especially Microsoft Office applications.
