All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Pet Insurance*
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)                                                  

Schedule: Full-Time

Shift: 

Location: 2501 NORTH ORANGE AVENUE, Orlando, 32804

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

You Will Be Responsible For:   

Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

• Receives billing inquiries from patients and other entities such as AdventHealth, AdventHealth Medical Group, NMDP, Florida Pathology Lab, etc.  Discusses any global billing or transplant-related claims with patients and involves them in the resolution of their balances.  Answers questions from patients regarding their billing states, EOBs and any patient balances,

resolving billing problems and correcting accounts as appropriate.

• Screens all patients that are possible transplant candidates in both inpatient and outpatient settings.  Maintains department standards on screenings.  Screens patients who may not be eligible for a bone marrow transplant and directs patients and/or family members to a facility covered under their insurance.
• On a weekly basis, works with the Global Billing spreadsheet with direct supervisor, and others as required, to ensure information is updated and correct.  Works the Global Billing process and procedure for accurate claims submission by the program’s data entry clerks.  Maintains department standards regarding charge entry errors.
• Works the aged trial balance reports which may include calling insurance companies to check claims’ status; transferring balances to patient responsibility as appropriate; calling employers when additional information is needed; involving patient to resolve claims as appropriate.
• Obtains medical records and other required documentation to assure timely payment of the account.  Checks to ensure all primary and secondary insurance are effective and in priority order to ensure proper billing.  Ensures open communication with appropriate entities regarding transplant account changes.  Verifies that all account adjustments meet department/Hospital guidelines.