Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: PRN

Shift: Varies

Location: 1035 Red Bud Road, Calhoun, GA 30701

The community you’ll be caring for: AdventHealth Gordon

·       Four seasons of outdoor activities, including whitewater, hiking, camping

·       Named #4 on NICHE magazine’s “Best Cities (under 100,000) to Raise a Family”

·       Affordable land and homes

·       Outstanding qualify of life

·       Strong cultural community

·       Access to excellent public and private K-12 education

·       Convenient location between two large metropolitan areas: Atlanta and Chattanooga

The role you’ll contribute: 

• Proactively seeks assistance to improve any responsibilities assigned to their role
• Accountable for maintaining a working relationship with clinical partners to ensure open 
communications between clinical, ancillary, and patient access departments, which enhances the 
patient experience
• Provides timely and continual coverage of assigned work area in order to offer prompt patient service 
and availability for all clinical partner registration needs. Arranges relief coverage during extended 
time away from assigned registration area 
• Meets and exceeds productivity standards determined by department leadership
• Meets attendance and punctuality requirements. Maintains schedule flexibility to meet department 
needs. Exhibits effective time management skills by monitoring time and attendance to limit use of 
unauthorized overtime 
• If applicable to facility, provides coverage for PBX (Switchboard) as needed, which includes: full 
shifts, breaks, and any scheduled/ unscheduled coverage requirements 
• If applicable to facility, maintains knowledge of PBX (Switchboard), which includes: answering 
phones, transferring calls or providing alternative direction to the caller, paging overhead codes, and 
communicating effectively with clinical areas to ensure code coverage. If applicable to facility, 
knowledge of alarm systems and protocols and expedites code phone response. Maintains knowledge 
of security protocol
• Actively attends department meetings and promotes positive dialogue within the team
Insurance Verification/Authorization: 
• Contacts insurance companies by phone, fax, online portal, and other resources to obtain and verify 
insurance eligibility and benefits and determine extent of coverage within established timeframe 
before scheduled appointments and during or after care for unscheduled patients 
• Verifies medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) 
standards and communicates relevant coverage/eligibility information to the patient. Alerts physician 
offices to issues with verifying insurance
• Obtains pre-authorizations from third-party payers in accordance with payer requirements and within 
established timeframe before scheduled appointments and during or after care for unscheduled 
patients. Accurately enters required authorization information in AdventHealth systems to include 
length of authorization, total number of visits, and/or units of medication 
• Obtains PCP referrals when applicable 
• Alerts physician offices to issues with obtaining pre-authorizations. Conducts diligent follow-up on 
missing or incomplete pre-authorizations with third-party payers to minimize authorization related 
denials through phone calls, emails, faxes, and payer websites, updating documentation as needed
• Submits notice of admissions when requested by facility
• Corrects demographic, insurance, or authorization related errors and pre-bill edits
• Meets or exceeds accuracy standards and ensures integrity of patient accounts by working error 
reports as requested by leadership and entering appropriate and accurate data
Patient Data Collection:
• Minimizes duplication of medical records by using problem-solving skills to verify patient identity 
through demographic details
• Registers patients for all services (i.e. emergency room, outpatient, inpatient, observation, same day 
surgery, outpatient in a bed, etc.) and achieves the department specific goal for accuracy
• Responsible for registering patients by obtaining critical demographic elements from patients (e.g., 
name, date of birth, etc.)
• Confirms whether patients are insured and, if so, gathers details (e.g., insurer name, plan subscriber)
• Performs Medicare compliance review on all applicable Medicare accounts in order to determine 
coverage. Identifies patients who may need Medicare Advance Beneficiary Notices of Noncoverage 
(ABNs). Issues ABN forms as needed
• Performs eligibility check on all Medicare inpatients to determine HMO status and available days. 
Communicates any outstanding issues with Financial Counselors and/or case management staff
• Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries
• Properly identifies patients, ensures armband accuracy, inputs demographics information, and secures 
the required forms to ensure compliance with regulatory policies
• Ensures patient accounts are assigned the appropriate payor plans
• Ensures all financial assessments, eligibility, and benefits are updated and thorough to support post 
care financial needs. Uses utmost caution that obtained benefits, authorizations, and pre-certifications 
are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and 
thorough knowledge of utilizing online eligibility pre-certification tools made available 
• Delivers excellent customer service by contacting patients to inform them of authorization delays 48 
hours prior to their date of service and answers all questions and concerns patients may have 
regarding authorization status
• Ensures consistent monitoring of interdepartmental tracking tools to proactively identify patients that 
require registration to be completed. 
• Thoroughly documents all conversations with patients and insurance representatives - including payer 
decisions, collection attempts, and payment plan arrangements
• Coordinates with case management staff as necessary (e.g., when pre-authorization cannot be 
obtained for an inpatient stay)
• Ensures patients have logistical information necessary to receive their services (e.g., appointment and 
time, directions to facility)
Payment Management:
• Creates accurate estimates to maximize up-front cash collections and adds collections documentation 
where required 
• Calculates patients’ co-pays, deductibles, and co-insurance. Provides patients with personalized 
estimates of their financial responsibility based on their insurance coverage or eligibility for 
government programs prior to service for both inpatient and outpatient services
• Advises patients of expected costs and collects payments or makes appropriate payment agreements 
in adherence to the AdventHealth TOS Collection Policy 
• Attempts to collect patient cost-sharing amounts (e.g., co-pays, deductibles) and outstanding balances 
before service. Establishes payment plan arrangements for patients per established AdventHealth 
policy; clearly communicates due dates and amount of each installment. Collects payment plan 
installments, out-of-pocket costs, outstanding previous balances, and any other applicable amount 
from patients per policy. Informs patients of any convenient payment options (e.g., portal, mobile 
apps) and follows deferral procedure as required
• Connects patients with financial counseling or Medicaid eligibility vendor as appropriate 
• Contacts patient to advise them of possible financial responsibility and connects them with a financial 
counselor if necessary
• Performs cashiering functions such as collections and cash reconciliation with accuracy in support of 
the pre-established legal and financial guidelines of AdventHealth when required
• Discusses financial arrangements for newborn(s), informs patient of the timeframe for enrolling a 
newborn in coverage, provides any documentation or guidance for the patient to enroll their child 
prior to or after the anticipated delivery date, and communicates appropriate information to 
registration staff as needed

Qualifications

EDUCATION AND EXPERIENCE PREFERRED:
• One year of relevant healthcare experience
• Prior collections experience
• One year of customer service experience
• One year of direct Patient Access experience 
• Associate’s degree

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

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