1. 1.Directs and coordinates the daily activities of the Patient Access staff.
2. Manages staffing schedules for clinics in their region to ensure adequate coverage and provides training on an initial and ongoing basis and annual competency checks.
3. Ensures admission processes are completed in a timely, efficient, and accurate manner, and customers are provided with a professional, caring level of service.
4. Acts as liaison between internal and external parties to maintain a consistent, streamlined process to obtain required paperwork prior to service and tracking of visits and submission of authorizations for on-going service.
5. Demonstrates the ability to thoroughly explain forms regarding conditions of admission, patient rights and responsibilities, advanced directives, privacy practices and other facility policies as required.
6. Possesses high knowledge of the billing process and managed care contracts in order to explain patients? benefits.
7. Assists in resolving patient questions or concerns regarding insurance limitations and issues that require a higher-level response in a prompt and informative manner.
8. Engages in inter-departmental communication and monitoring of RQA and audit reports to confirm the accuracy of the completion of registrations. Follows up with staff on a timely basis on findings and takes corrective action as appropriate.
9. Assists with patient customer service via monitoring of the phone tree status and admitting patients for service.
10. Tracks patient satisfaction scores related to the registration function and reports those scores to employees and managers on a monthly basis. Makes recommendations and implements changes to increase satisfaction scores as appropriate.
11. Assists with the development of department goals and objectives and implements policies and procedures for department operations.
12. Assists the Patient Access Manager or Manager of Business Operations to identify, recommend and implement Patient Access technology solutions to improve efficiency and customer service.
13. Role models the principles of a Just Culture and Organizational Values.
14. Perform other duties as assigned. Must be HIPAA compliant.

• Must be able to manage the operational flow of a medical setting and demonstrate critical decision making to successfully meet operational goals.
• Two years of health care experience in a patient access environment required.
• Supervisory experience preferred.

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• Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

• N/A

Benefits at Vail Health (Full and Part Time) Include:

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement 
• Comprehensive Health Benefits: 
  • Medical
  • Dental 
  • Vision
• Educational Programs: 
  • Tuition Assistance 
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching 
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

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About Vail Health

Vail Health, formerly Vail Valley Medical Center, is a nonprofit community health care system serving patients and guests from around the world. Locally operated and governed by a volunteer board of directors, Vail Health includes a 56-bed hospital, accredited by the Joint Commission. Our 24/7 emergency department in Vail is a Level III Trauma Center with a nearby helipad for necessary medical transports. Vail Health provides a wide array of services and access points including Beaver Creek Medical Center, urgent care clinics in Avon and Gypsum, our Edwards medical campus, Eagle Healthcare Center and a multispecialty clinic in Frisco. Howard Head Sports Medicine offers physical therapy services at 10 locations and works closely with our internationally renowned orthopaedic partners at The Steadman Clinic and Vail-Summit Orthopaedics. In addition, Vail Health's Shaw Cancer Center and Sonnenalp Breast Center are the region’s only fully accredited cancer treatment center and comprehensive breast center. The Vail Clinic, which was founded in 1965, officially became “Vail Valley Medical Center” in 1980, its first year as a full-service hospital. At that time, we had one primary locatio...n and 25 physicians. Today, Vail Health has locations in nine towns, nearly 1,000 employees, 260 physician partners and 85 volunteers. Vail Health is an equal-opportunity employer. The hospital is handicap accessible and adheres to the Americans with Disabilities Act. Smoking is prohibited in our facilities. This includes e-cigarettes.

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Connections working at Vail Health