Surgical Scheduler - AdventHealth Medical Group

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time

Shift: Monday-Friday 8-5pm

Location: 3000 Medical Park Dr, Tampa, 33613

The community you’ll be caring for: AdventHealth Medical Group West FL

The role you’ll contribute:

• The Scheduler facilitates the scheduling of patients for available services.  Works with numerous departments while multi-tasking and maintaining accuracy and performance within a fast-paced call center environment.  Interacts in a professional and timely manner with patients, physician offices, and other department personnel to accomplish patient satisfaction.  Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
• The value you’ll bring to the team:
• Performance: Maintains established performance levels as identified by department.  Utilizes phone system and maintains service level and abandonment rate goal that is consistent with department goals.  Is available to take calls at all times while logged on phone system maintaining a minimum status of inactivity.
• Accuracy: Enters accurate information in required systems.  Updates and/or corrects errors or mistakes found in system to expedite patient care.  Carefully and courteously handles customer interactions in a way that preserves patient satisfaction for Florida Hospital.  Reports errors and mistakes found in system to direct supervisor to promote education, coaching, and training opportunities of others.
• Compliance: Adheres to policies, procedures, and standards.  Uses discretion when discussing patient-related issues that are confidential in nature, and acts accordingly.
• Efficiency: Schedules patients efficiently and strives to fill customer requests on first call.  Obtains necessary scheduling, demographic, insurance, and clinical information to schedule, cancel, or reschedule events by calling the physician office, department, or a scheduling supervisor with a minimum of call transfers or callbacks.  Uses judgment in ending call before completion and calls customer back at an agreed upon time if an additional call is required to complete the customer's request.  Uses time wisely and avoids unnecessary or repetitive tasks that may impact department goals.  Completes data entry for patient charges in a timely and accurate manner.  Follows up with appropriate staff to complete any missing information on the patient care record.
• The following duties also apply to cost center 0420:
  • Answers all incoming phone calls for the Imaging Department
  • Burns CDs and prints films of patient exams
• Customer Service: Delivers excellent customer service through utilizing a pleasant tone of voice along with a friendly and helpful attitude, while keeping conversation focused on the customer.  Handles calls promptly and efficiently. 

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• Customer service experience, preferably in a healthcare setting

Preferred qualifications:

• Recent hospital experience
• Associate’s Degree in business, healthcare administration, marketing, or related field
• Three years of customer service/telephone experience

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

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