Summary

The Facility Telehealth Coordinator/Nurse Manager manages care across the health care continuum. He/she works closely with primary, specialty, geriatric and behavioral health care providers and other health care professionals and team members, other clinics, internal services, and community agencies.

Qualifications

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency
• In accordance with 38 U.S.C. 7402(d), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English
• Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth(i.e., Puerto Rico) of the United States, or the District of Columbia
• EDUCATION: Graduate from a professional school of nursing accredited by one of the following at the point of graduation is required: Accreditation Commission for Education in Nursing (ACEN)
• or Commission on Collegiate Nursing Education(CCNE)OR a graduate of a foreign school of professional nursing
• Note: The National League for Nursing Accrediting Commission/NLNAC changed its name to ACEN in May 2013
• ACEN's website may be utilized to verify accredited programs using automated inquiry processes
• however, for verification of any nursing program's accreditation prior to 1998, an automated inquiry cannot be used and ACEN must be contacted directly ACEN or CCNE Accreditation - Candidates meeting the basic education requirement of graduation from an ACEN or CCNE accredited nursing program must be considered before consideration of a deviation to the basic accreditation requirement Nursing Bridge Program (must be appropriately accredited): A masters-level nursing accelerated nursing education program: The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing
• A copy of the MSN transcript must be provided to VA
• Bridge programs that confer a master's degree also fully meet the education requirement, even though a Bachelor's Degree is not awarded
• Foreign Nursing Education Graduates of foreign schools of professional nursing who, possess a current, full, active and unrestricted registration, will meet the education requirement of graduation from an approved school of professional nursing to warrant appointment as a Nurse who has completed an associate degree/entry level Nursing education program Credit for foreign nursing education higher than the associate degree/entry level requires a formal degree equivalency validation from a recognized degree equivalency evaluation agency accepted by VA such as the International Consultants of Delaware (ICD) Preferred Experience: Strong leadership skills, excellent writing skills, excellent interpersonal skills, be highly organized and comfortable with technology
• Provides professional assessment, coordination and planning of multiple health care services
• Ongoing evaluation and management of Clinical Video Technicians/Advanced Licensed Practical Nurses and program support staff
• Grade Determinations: The following Scope, Education and Dimension criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade
• The Dimension requirements (Practice, Veteran/Patient Driven Care, Leadership, Professional Development and Evidence-Based Practice/Research) are detailed for each grade and level within the online assessment: https://apply.usastaffing.gov/ViewQuestionnaire/12681673
• Grade/Level Scope Education Nurse II Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others
• A BSN with 2 years of professional nursing equivalent to Nurse I, Level 3
• OR an MSN with one year of specialized nursing experience equivalent to Nurse I, Level 3
• OR a Master's degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse I, Level 3
• OR a Doctoral degree in Nursing with no professional nursing experience
• OR a Doctoral degree in a *related field with a BSN with no additional professional nursing experience
• Nurse III Executes position responsibilities that demonstrate leadership, experience and creative approaches to management of complex client care beyond the immediate practice setting
• MSN and 2 years of specialized nursing experience, one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Master's degree in *related field with BSN and two years of specialized nursing experience, one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Doctoral degree in Nursing with and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Doctoral degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III
• Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/
• Physical Requirements: The position requires the incumbent to have visual acuity, keen hearing, clear distinctive speech, and manual dexterity
• The incumbent must be mature, flexible, and sensible, capable of working effectively in stressful situations and able to shift priorities based on patient needs
• This position requires limited periods of standing, stooping, bending, pulling, pushing, walking, and be able to lift up to 35 pounds
• Transferring patients and objects may be required
• This position also requires sitting for long periods typing on computer keyboard, looking at computer monitor, and using the telephone
• The incumbent maybe exposed to infected patients and contaminated materials requiring the incumbent to don protective clothing and equipment in isolation situations or during invasive patient procedures
• The incumbent may be exposed to patients who are combative or aggressive related to neurologic or psychiatric disorders
• The incumbent must meet the required screening/testing and be medically cleared by Employee Occupational Health as a condition of employment.

Duties

• DUTIES MAY INCLUDE HOWEVER ARE NOT LIMITED TO THE FOLLOWING: The Nurse Manager Registered Nurse demonstrates: Executes position responsibilities that demonstrates leadership, experience, and creative
• approaches to management of complex patient care
• Is an EXPERT nurse, \"with an extensive background of experience.\" Demonstrates performance and leadership that is broad enough to improve the care for a group of patients
• Responsible for the documented outcomes at the program or service level
• Program or service level outcomes must be broad and complex and can be demonstrated at any organizational level within a facility, VISN, or VACO
• Program is defined as a substantial coordinated group of activities impacting patients and/or employees
• Career path roles may include, but are not limited to clinical nurse leader, nurse coordinator, nurse educator, expert clinician, nurse manager, nurse practitioner, or researcher
• Leading and organizing delivery of care to assure continuity of care and peer accountability for practice, including access to care and discharge planning
• Using advanced clinical knowledge/judgment to promote staff involvement in planning, decision-making, and evaluating outcomes, Functioning as an expert in clinical practice and/or areas related to the assigned roles and responsibilities, Systematically evaluating current practice, and formulating outcomes for groups of patients and/or organizational processes within an area of expertise, Guiding, developing, and supporting staff from a leadership perspective, and Using professional standards of care, scientific evidence, and practice to evaluate programs and/or service activities
• Has programmatic responsibility for the VA staff, services, and/or processes within specified area(s) of assignment
• Works collaboratively other Program/Service Leaders to ensure adequate staffing, competency of staff, resolution of personnel issues, and efficient operation of the integrated units
• Executes leadership that is characterized by substantial and continuous responsibility and accountability for population groups or integrated programs that cross service and/or discipline lines and influence organizational mission and health care
• Nurse is responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care (ANA Code of Ethics for Nurses)
• Leads and organizes delivery of care to assure continuity of care and peer accountability for practice, including access to care and discharge planning
• Uses sound clinical judgment in assessing, planning, implementing, documenting, and evaluating
• nursing care, based on the ANA Standards of Nursing Practice
• Guides staff in the application of critical thinking and process improvement to improve patient care
• Anticipates and recognizes medical/surgical/psychiatric emergencies and initiates or leads others to implement appropriate and timely actions
• Functions as an expert in clinical practice and/or areas related to the assigned roles and responsibilities
• Analyzes resources available and identifies risk areas, including budgetary, staffing, supplies, equipment, and availability of data and information
• Effectively manages assigned resources and identifies creative strategies to increase efficiency within programs, the service, and the medical center
• Analyzes and forecasts for FTEE related to staffing ceiling
• Self-directed in collaborating with colleagues to review staffing and plan strategies together to solve issues
• Analyzes staffing patterns for methods to keep overtime costs down
• Participates in recruitment and retention of quality staff for the service
• Actively participates in the advancement of nursing through contributions to knowledge development and education
• Mentors less experienced nurses
• Maintains professional knowledge and skills based on currently published or communicated information, such as through professional readings and refereed nursing journals and attending workshops and seminars
• Assesses educational needs to implement program or service-level practice changes
• VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Days, 7:30am - 4:00pm Financial Disclosure Report: Not required