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Posted: 11-Feb-25
Location: Ottawa, Kansas
Categories:
Internal Number: 25005367
Patient Liaison Scheduling Clerk - AdventHealth Medical Group Ottawa
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-time
Shift: Monday-Friday 8-5pm - Eligible for Hybrid after 6 months of employment
Location: 1301 South Main Street, Ottawa, 66067
The community you’ll be caring for:
Your health extends far beyond the physical. That’s why AdventHealth Medical Group Ottawa, formerly Ransom Memorial Health, is committed to strengthening your body, mind and spirit. Our providers, specialists and staff serve the local community in and around Franklin County. With our whole-hearted support, you can start on the path to wellness today.
The role you’ll contribute:
Responsible for scheduling patient appointments for all physician services and all clinics of the facility. Arranges for patient access by timely notification and filling of appointments. Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a patient liaison with physician practices regarding pre-visit services. This position is the liaison for communication between the patient and physician offices. Performs customer service functions in the medical office setting, by ensuring accuracy of patient information and insurance coverage. Understands payment methods, communicates fee requirements. Ensures highest level of customer service is provided to the patients and their families. Performs business office responsibilities. Ensures that the patient information is collected and that patients are aware of hospital policies and procedures. Interviews incoming patient and enters information required, into computer database. Ensures that any chart/reports are organized and available for patient appointments. Seeks patient feedback to ensure satisfaction and schedules follow up appointments. Distributes appropriate information to ancillary departments. Participates in performance improvement and CQI activities. Performs other secretarial/clerical duties as needed.
The value you’ll bring to the team:
· Responsible for setting the tone as the initial patient contact from RMH, as the liaison for communication between the patient and physicians.
· Responsible for scheduling appointments from a physician’s office and pre-admitting these patients.
· Responsible for accurately preregistering patients for scheduled office appointments. Which may include reminder calls.
· Obtains patient demographic information and insurance information from new patients and enters into the computer.
· Utilizes initiative; strives to maintain steady level of productivity; self-motivated. Organization and management of the scheduling functions.
· Provides patients with information about the specific department, directions to the department, parking. Orders applicable services, i.e., wheel chairs, interpreters, prior to patient arrival.
The expertise and experiences you’ll need to succeed:
Minimum qualifications:
· High School or GED
· MUST have previous work experience with the public sector
Preferred qualifications:
· 1 Year of Medical terminology
