The Director, Physician Services is responsible for the operational oversight and direction of assigned provider practice(s).  The Director works in collaboration with the Senior Director and facility leadership, focused on implementing strategy and initiatives for practice operations and growth.  Responsible for leadership of one or more Practice Administrators and/or Practice Managers.

 ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. 

 Support hospital strategy and physician operations, leading the effective operation of designated practice(s).

Responsible for all aspects of practice operations and growth, including maintenance of key metrics, financial reviews, and practice growth initiatives and revenue cycle analysis.  Specifically responsible for all items in the Practice Manager Checklist, as well as any Specialty specific requirements.

Interact on a biweekly basis with providers, ensuring standards of communication and information are met and develop strategy on matters pertaining to physician operational needs

May prepare and deliver monthly physician reporting packages, reviewing financial performance with providers on a weekly basis.

Plan and attend Quarterly Physician Group meetings.

Prepare budgets, evaluate historical performance and generate goals for future achievement, and perform action planning as necessary for back to budget variances. 

Monitor, report on and present financial performance for all assigned providers and practices and collaborate with Market Director and other practice leaders to ensure fiscal responsibility and adherence to annual practice budgets. 

Provide leadership to Practice Administrators, including performance management, coaching and talent development, with at least weekly communication

Monitor practices for efficiencies to reduce practice investment to include, but not limited to, accounts receivable oversight, budgeting, charge capture, monthly operating report (MOR) preparation and budget oversight. Monitor practice start-ups to aid in building existing practice revenue through charge capture, fee schedules, and new programs.

Implement and effectively manage Market Plan for New patients, driving towards practice growth

Manage support staff within assigned practice(s). Responsible for performance reviews and other HR related matters

Regular and reliable attendance.

Perform other duties as assigned.

Additional Information: 

Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.

Access to and/or works with sensitive and/or confidential information.

Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Advanced Computer Skills -- Routine use of electronic mail and computer systems. Ability to incorporate complex and complicated functions into documents, spreadsheets, databases, and presentations to support business objectives.

Complex Communication -- Frequently communicates complex information and interacts with management. Can present, resolve, and address delicate situations. Can motivate and persuade others. 

Varied Business Problems -- Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedent and practices. 

Department Specific -- Decisions impact the management and operations within a department. May contribute to business and operational decisions that affect the department.

Functional Independent Judgement -- Provides and sets goals and priorities for functional area. May make recommendations for department policies, practices, and programs. Makes decisions for and/or resolves problems for others. 

Project Planning/Organization -- Handle multiple projects simultaneously including task delegation, project oversight, and resource allocation.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS: 

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimal overnight travel (less than 10%) by land and/or air.

Education: Bachelor?s Degree.

Experience: Minimum of 7 years in physician practice management or similar healthcare setting, with specific leadership experience.

Certifications: Certified Public Accountant (CPA), Certified Medical Practice Executive (CMPE) or FACMPE is preferred.

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