Collaborates primarily with oncology physician offices, oncology Infusion Centers or directly with patients to schedule Infusion Center patients, negotiating date and time, and avoiding resource conflicts (chairs, rooms, nurses, equipment).Works closely with the Infusion Center leader or charge nurse to schedule and maximize utilization of nursing time, productivity and resources Performs this task in a timely manner. Coordinates special procedure needs with appropriate departments and staff, as well as external resources. 

Assess and understand patient acuity based on diagnosis and visit reason and calculate time necessary for each treatment based on time detailed on order or using investigative skills and inquire with nursing staff, pharmaceutical staff, or physician’s office. 

Ensures patients who are starting chemotherapy are appropriately scheduled for education regarding treatment prior to their first appointment. 

Ensures patients requiring labs prior to treatment are appropriately scheduled to ensure their treatment appointment is not delayed.  

Thoroughly understands physician orders and schedules patients for multiple recurring appointments ensuring all appointments are within authorization timeframes and payer guidelines. 

Works closely with Radiation Oncology Department to coordinate appointments for patients receiving both chemotherapy and radiation. 

Responsible for verifying if faxed order received from internal or external physicians wanting to utilize AH Infusion centers are sent on correct form and contain accurate demographic information and communicates with physicians if any information is missing. 

Responsible for verifying if external physicians, who fax orders, are privileged with AdventHealth to admit patient to outpatient facility 

Minimizes duplication of medical records by using problem-solving skills to verify patient identity through demographic details 

Send faxed treatment request via email to Consumer Access Specialists once information has been accurately gathered, so orders may be processed for authorization. 

Input patient information in tracking documents, so Consumer Access Specialists may update on status in real time. 

Access orders via EMR system and Outlook email box. 

Using the Scheduling Book, in EMR System, accurately schedule, reschedule, or cancel patient per communication from patient, order, site, and/or physician’s office. 

Provide coverage at Ambulatory Infusion Centers, if necessary. 

Proactively seeks assistance to improve any opportunities identified.