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Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The Chief Application Officer establishes and directs the development and execution of strategic plan for the customer experience and application delivery division of ITS inclusive of Clinical and Administrative service lines, Technical Education and Change Management, and Community Connect Affiliates. Responsible for establishing and maintaining enterprise level relationships with specific focus on planning and organizational effectiveness. Determines the long-term enterprise application system needs, ITS standards in conjunction with other divisions of ITS, effective application life cycle management, and training and change management opportunities to accomplish business goals and objectives. Leads and organizes the functional operations of the ITS division in process definition, performance management, and financial management with insights from peers. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Participation in the CDIO/CIO executive cabinet. Collaborate with peers to drive ITS strategy and daily operational performance.

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: Masters Degree.

• Minimum Experience: Ten (10) years of work within a healthcare information technology/systems leadership capacity, including five (5) years at a senior level within a health system of comparable size and complexity. Experience must include system design, implementation and process redesign in clinical environments and financial environments. Must have experience in managing in a complex acute and ambulatory environment. Must have experience in customer and vendor relationship management experience. Demonstrable success in development and implementation of a strategic IT plan within a larger corporate/system strategic plan is also required.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience:

• Other:

NGHS Core Competencies

1. I Show Vulnerability when I:

• trust others and assume positive intent.

• am emotionally accessible and transparent without hidden agendas.

• acknowledge weaknesses and accept responsibility for mistakes.

• am comfortable saying "I don't know" and asking for help.

• seek and accept feedback in a non-defensive manner.

• forgive others and give the benefit of the doubt.

2. I Display Empathy when I:

• seek to know others on a deeper level.

• work to ensure others feel included.

• accept others for who they are without judgment.

• show concern for the well-being and challenges of others.

• consider the human impact before making decisions.

3. I Demonstrate Courage when I:

• do not hold back on anything that needs to be said.

• do the right thing even when that is difficult.

• speak my own truth, even when that means standing alone.

• address potential conflict quickly and directly.

• commit to seeing a difficult conversation through to the end.

4. I Demonstrate Radical Listening when I:

• seek to understand the other person's viewpoint first, before expressing my own viewpoint.

• listen for the unsaid.

• ask questions to confirm understanding.

• accept others' perceptions as their truth.

• take action to help others feel fully heard and seen.

• pursue as many different viewpoints as possible and embrace the bearer of bad news.

5. I Promote Teamwork when I:

• treat others in a respectful manner, regardless of their position, identity, and background.

• encourage and support my coworkers.

• value and acknowledge others for their contributions to the success of the team and NGHS.

• put the good of the team and NGHS first.

• strive to find common ground to solve problems for the good of NGHS.

• cut across boundaries to get things done.

6. I Hold Others Accountable when I:

• provide clear, consistent, and frequent communication about what is most important.

• clarify what is less important to establish clear priorities.

• help others see their blind spots.

• look for every opportunity to provide reinforcing feedback.

• provide immediate and actionable corrective feedback.

7. I Strive for Continuous Improvement when I:

• hold myself personally responsible to seek improvements every day.

• experiment regularly with new ideas and approaches.

• demonstrate initiative and perseverance to overcome obstacles and resistance to change.

• embrace mistakes and pivot quickly if a new approach fails.

• seek to always be better tomorrow than today.

Organization Expectations

• Quest: Demonstrates/utilizes Quest tools in department.

• Talent Development: Coaches and develops staff.

• Safety: Promotes patient, visitor and staff safety and effectively manages hazards that lead to injury or harm.

• Productivity: Meets productivity expectations.

• Regulatory Compliance: Ensures department's compliance with all regulatory, DNV, mandatory education, and similar requirements.

Key Performance Indicators (KPI)

Identifies unit/department level goals that align with the organization's Key Performance Indicators.

HIPAA (Health Insurance Portability and Accountability Act)

If, in the normal course of my duties and responsibilities, I am required to access protected health information (PHI) and electronic protected health information (EPHI) for the purposes of treatment, payment and operations within Northeast Georgia Health System, I will limit such access to only the minimum necessary amount of PHI and EPHI necessary to perform the functions of my job. If access is not required in the normal course of my duties and responsibilities, I will not access PHI or EPHI.

Job Specific and Unique Knowledge, Skills and Abilities

• Excellent communication and presentation skills commensurate with an executive level capacity.

• Must be self-directed, highly motivated and have superior organizational and time management skills.

Essential Tasks and Responsibilities

• Evaluate and propose strategic and technical directions for enterprise and department specific applications and related technologies.

• Collaboratively with organizational leaders, create a roadmap for application advancement from a comprehensive end user experience perspective for all NGHS constituents and affiliates; works closely with all senior executives to understand the organization and how to best position information systems to support their goals. Communicates and sells that vision to all members of the organization.

• Works closely with all department leaders, senior level executives, and physicians in the Medical Center(s) and Health System to execute the strategic plan and further the mission of the organization. Establish trust and credibility with all constituencies. Creates and nurtures excellent and credible client relationships with particular emphasis on consistent, superior service with a high level of personal integrity and tolerance.

• Establishes system-wide information management/technology application standards and strategies for achieving reliability and effectiveness of technology deployments.

• Oversee the effective management and integrations of clinical, financial, and enabling applications inclusive of dependent application environments and ongoing support through the helpdesk.

• Lead the development and implementation of enterprise change management and technical training protocols in support of organizational technology plan directives, aligned organizational strategy, and ongoing system stability and maintenance.

• Establish effective strategies and relationships with community connect affiliates, including oversight of implementation of new connect partners and ongoing support ensuring support of both NGHS and partner organizations.

• Lead, mentor, and develop a high performing application delivery team of leaders and various professionally oriented members. Lead, design, and implement best in class relationship management support structure with internal and external customers.

• Seek and develop opportunities to improve and enhance service to end user customers throughout NGHS. Involve stakeholders, such as clinical providers and executive decision makers in the planning process of the ITS department. Work collaboratively with clinical and business users to maximize ITS system use and capability in alignment with operational process.

• Establish effective collaboration with organizational stakeholders to consider and evaluate requests for application additions and enhancements. Consult and inform on decision making process with organizational governance committees and processes.

• Provides oversight of all ITS customer facing application implementations. Designs and leads customer support delivery protocols and activities within NGHS, whether centrally or locally managed.

• Facilitate ITS department operational effectiveness through resource management, budget development and tracking, both operation and capital. Develop appropriate policies and procedures to ensure system and regulatory compliance and the effective utilization of physical and financial ITS resources.

• Monitor the healthcare ITS application delivery environment to anticipate any impact on information systems and end users' ability to function effectively.

• Coordinates the ITS division leadership team in development and management of performance and quality measures. Develop, lead and mentor the ITS staff in measure selection and development. Coordinate managing and tracking of performance goals with the department.

• Motivates and fosters continuous improvement of operational practices with a focus on Quest Management Systems.

• Initiate, facilitate and collaborate with appropriate vendors for ITS services, while protecting and serving the mission of the organization. Negotiate, review and seek appropriate approvals on all vendor contracts.

• Participate in national peer organizations and position NGHS to be a recognized leader in the use of information technology to improve patient care and overall organizational effectiveness.

• Develop cooperative relationships with local, regional, and national peer level executives both inside and outside the health care industry.

• Provides input and operational oversight for the strategic plan, vision, and clinical operations for the system-wide clinical and business technologies in the practice settings across the enterprise continuum.

• Partners with the Chief Medical Information Officer and Vice President of Patient Care/Chief Nurse Executive in the design and implementation of leveraging technology to improve work processes, decrease work intensity, and improve quality and safety.

• Provides senior ITS clinical leadership coordination and oversight for the implementation, operation, growth, and integration of clinical and business systems with other Health System information technology and initiatives.

• Responsible for developing and maintaining ITS Strategic and Tactical Plans, with particular emphasis Clinical Informatics services.

• Maintains membership in professional organization(s) to develop knowledge and resources through networking,

• continuing education, and participation in national, regional, and/or local activities.

• Develops and executes plans and strategies for gaining clinician and physician successful adoption and ongoing use of CIS/EHR across the organization.

• Helps assess and recommend data driven improvements to various business and clinical operations and work processes.

• Articulates and enforces standards for quality/safe patient care.

• Manages the complex interdepartmental and interdisciplinary relationships to assure collaboration and effective/efficient operations.

• Incorporates the use of evidence-based practice and appreciative enquiry into program development and improvement activities.

• Contributes to a learning environment by providing educational and research experiences to students and residents.

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Moderate, Frequently 31-65% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Frequently 31-65%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.