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Posted: 22-Feb-25
Location: Orlando, Florida
Internal Number: 25004955
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Pet Insurance
- Conveniently located near i-4 and Apopka expressway 414
Schedule: Full-Time
Shift: Monday - Friday 8:00am - 5:00pm
Location: 601 EAST ROLLINS STREET, Orlando, 32803
The ED Experience Partner is an integral part of a team responsible, accountable, and empowered to deliver a
seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for
the Emergency Department. The goal of the ED Experience Partner is to enhance the patient experience by
providing comfort rounds, keeping patients informed, and meeting patient’s physical and emotional needs up
to and through discharge. Additionally, the ED Experience Partner is responsible for exemplifying our
Service Standards of Keep Me Safe, Love Me, make it Easy, and Own it for every person, every time.
KNOWLEDGE AND SKILLS REQUIRED:
- Proficient in technological device navigation (phone, tablet, etc.)
- Knowledge and understanding of AdventHealth app offerings and ability to assist consumers with app navigation
- Skilled in efficient communication and active listening
- Familiar with healthcare system and processes
- Highly relational and skilled in customer service techniques
- Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines
- Ability to develop and maintain positive working relationships with team members and other stakeholders/consumers
- Knowledge and understanding of HIPAA privacy rules and adroit ability to use discretion when discussing patient related information that is confidential in nature
- Ability to work in a fast-paced environment
- Strong problem-solving skills
KNOWLEDGE AND SKILLS PREFERRED:
- Hospital, Medical Practice or related experience
- Knowledge of medical terminology
EDUCATION AND EXPERIENCE REQUIRED:
Associate degree in Healthcare, Business, Hospitality, or related field with 2 years of healthcare experience, hospitality, or related field.
EDUCATION AND EXPERIENCE PREFERRED:
Bachelor’s degree in Healthcare, Hospitality, or related field
