Washington, D.C.
Boston, Massachusetts
Houston, Texas
Fredericksburg, Virginia
Saint Robert, Missouri
Posted: 26-Feb-25
Location: Irving, Texas
Categories:
Internal Number: 243261
Summary:
Under general supervision, responsible for processing employee information and maintaining employee records on HRIS. Assists in HRIS design and system development. Prepares and/or supervises statistical summaries and special reports from HRIS involving skills, pay grade and performance data, payroll information, and other employee records.
Responsibilities:
- Provide accurate and efficient resolution of issues and inquiries through multiple channels (phone, email, case management) by following appropriate resolution/assessment methodology (investigating and research), utilizing knowledge management tools, educating customers on products and self-service tools, and determining appropriate course of action or escalation for emerging issues
- Continually utilizes knowledge management tools and contributes new, revised or updated information to maintain accuracy and consistency in knowledge in support of customers, peers and the larger Customer Service team
- Assesses customer's level of understanding and increases their self-sufficiency by educating and influencing customers to utilize self-service support
- Provide initial contact and support for customers dealing with sensitive and confidential information relating to HR issues
- Communicate effectively (written or verbal) to best match customer style, needs, and level of understanding in creating optimal customer interaction
- Communication style includes accurate and grammatically correct support based on channel (phone, case management)
- Completes accurate and actionable case documentation in the Case Management tool
Requirements:
- Bachelor's Degree
Work Type:
Full Time
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https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
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