All the benefits and perks you need for you and your family:

·    Benefits from Day One for FT/PT positions

·    Paid Days Off from Day One for FT/PT positions

·    Student Loan Repayment Program for FT/PT positions

·    Career Development

·    Whole Person Wellbeing Resources

·    Mental Health Resources and Support

·    Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)

 

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

 

Schedule: Full Time

Shift:   Monday – Friday; Typical business hours

Location: AdventHealth Regional Support

 

The role you’ll contribute:

The UChicago Medicine AdventHealth Provider Directory Manager is responsible for administering assigned projects focused on data management and maintenance, analytics, metrics, project management, and process improvement related to consumer and connected network strategy initiatives. Position serves as a strategic program expert of in and out of network provider listings and collaborates with key stakeholders to facilitate updates to and enter data for physician information in the CRM. Position establishes and maintains relationships with key stakeholders including AHMG, PHSO, physician relations, business development, marketing, contact center, hospital medical staff executives, case management, physicians, physician practice management, corporate staff and key strategic partners. This role effectively coordinates and inputs information related to connected network initiatives, and monitors, prepares, and compiles key statistical reports produced within third party tools for ongoing continued process monitoring. This role is responsible for internal communication for assigned projects and deliverables associated with execution of projects and data. Position reports to the Director of Consumer Strategy & Engagement.

 

The value you’ll bring to the team:

• Establish/maintain settings for local provider referral networks.
• Ensure additions/changes to referral network are reviewed and processed in a timely manner
• Collect and input provider data into CRM as needed
• Maintains the integrity of physician profiles within CRM
• Provide coordination among multiple data sources and validate data provided
• Communicate regularly with network stakeholders on network performance
• Analyze trends in network patterns and communicate trends to the appropriate business units
• Ensure division is following established policies and procedures related to network management
• Serve as IT liaison for directory issues as applicable
• Serves as liaison for cross-functional team data projects
• Ensure continuity and provide continuous feedback between cross-functional teams
• Create and maintain accurate, organized and complete project files to include all documents required for project approvals
• Assist with development and implementation of new consumer strategy data initiatives
• Comply with the Employee Code of Conduct
• Perform other duties as assigned or directed to support consumer and connected network initiatives
• Coordinates the updates of Adventist Health System Campus Med Staff lists within CRM and regularly shares Contact Center physician database with Adventist Health System Marketing and Care Providers.
• Liaison between department leadership and volunteer services to match needs of the department with skills of volunteers
• Maintains knowledge of regulatory requirements, laws and policies as it pertains to volunteer service in the hospital setting.
• Organizes annual volunteer recognition activities and or event

Qualifications

The expertise and experiences you’ll need to succeed:

·       Bachelor's Degree in Healthcare, Business or related field Required

·       Master's Degree in Healthcare, Business or related field Preferred

·       5 years of healthcare experience Required

·       Ability to effectively plan, organize and execute assigned projects on time

·       Ability to organize and plan cross-functional team meetings

·       Working knowledge of healthcare entities relative to network affiliations

·       Strong verbal and written skills; communicating effectively with senior executives, physicians, staff, internal customers and strategic partners

·       Ability to develop assessment reports.

·       Strong working knowledge of Microsoft Excel and database management software

·       Working knowledge of Word, PowerPoint, Outlook

·       Ability to analyze and interpret complex data

·       Ability to research and prepare comprehensive reports

·       Ability to complete goals through both project and team management

·       Strong problem-solving skills

·       Ability to work in a fast-paced environment

·       Ability to manage multiple projects on multiple timelines

·       Experienced in Microsoft Project or similar software.

·       Working knowledge of physician networks, physician practices, hospital operations and ambulatory operations

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

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