Job Summary

Provides leadership support in ensuring the quality and accuracy of the data entered and maintained in applicable support services systems. Promotes and develops continuous improvement of systems and operations through development of strong data analytics, process workflows and key financial reporting. Provides support during the review, development and implementation of assigned support services systems. Responsible for the ongoing operational support and processing of assigned support services system applications.

Job Duties

• Develops and maintains, on a current basis, functional and technical expertise in assigned areas of support services systems and business operations.
• Maintains understanding of data fields utilized, data flow, system limitations, and anticipated enhancements.
• Maintains records of training programs and program effectiveness.
• Ensures accuracy and validity of data used in all reports and analysis for applicable systems.
• Lead and actively participates on project teams with responsibility for specific task assignments including definition of system functionality, system capability testing, defining reporting requirements, and developing reports.
• Participates in planning, testing, and documenting application.
• Manages duties pertaining to major functional areas, including project management, training and documentation and procedure manual development and maintenance.
• Participates in the definition of user system requirements and provides recommendations to management concerning the selection, development/design and implementation of system features to satisfy requirements.
• Investigates and analyzes complex data sources and develops reports to integrate, extract and present data for best results.
• Performs analysis and creates graphical presentations of data results, as requested, for added value to reporting.
• Provides direction and education as necessary to system users and staff members.
• Coordinates work of designated system functions including but not limited to scheduling, testing, decision making and integration with operations.
• Assumes the responsibility for assigned support service system(s) in the absence of the department leader.
• Performs process review analysis, including documenting current process and designing new processes to take advantage of technology and/or modified service delivery mechanisms.
• Serves as liaison with system vendors to troubleshoot problems, escalate critical issues and monitor and prioritize issues.
• Responsible for oversight of request for vendor payments of assigned support services system(s) fees.
• Serves as a system administrator / backup system administrator for assigned support service system(s).

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. *Relevant experience may be a combination of related work experience and/or degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years relevant experience).

Position Details

• The ideal candidate will provide impassioned support, meaningful orientation and valuable training opportunities to our new hires.
• You will play an integral role in the success of future frontline EVS Technicians by sharing best practices and ensuring professional and appropriate service standards while performing the job.
• You will prep our frontline EVS Technicians to ensure the very best patient, family, and customer experience by optimizing all customer interactions.
• You will mentor and educate new hires on special healthcare cleaning and waste handling techniques including infection prevention, disease management, floor care, handling various waste streams, and more.
• You will assist with online training requirements and produce quality documentation and analysis.
• You must possess strong interpersonal skills, exceptional customer service abilities, patience, positivity, encouragement, flexibility and adaptability.

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 6 years-Relevant experience* (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

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