Job Summary

Responsible for assisting Information Technology staff in the installation, maintenance, implementation, and continuous usage of mid-range and mainframe software and hardware platforms. Provides and promotes a technical environment which will maximize the productivity of IT personnel while minimizing cost and organizational impact.

Job Duties

• Evaluates, recommends, and implements new system software products, product updates, and new releases.
• Maintains an inventory of products, current release level and all updates or local modifications.
• Informs appropriate personnel of new features, limitations, and considerations produced by upgrades or new products.
• Participates in the evaluation of new hardware products and upgrades.
• In conjunction with Operations personnel, assists in diagnosing hardware problems and effecting recovery and restart.
• Provides documentation on general system operating procedures.
• Establishes and maintains a technical library of resource materials.
• Controls the distribution of manuals and updates to ensure prudent purchasing, utilization and currency of publications.
• Facilitates online documentation where possible to avoid hardcopy.
• Provides education and counsel to users and IT personnel on the use and understanding of systems software.
• Serves as a liaison to vendor software support personnel as needed by IT personnel.
• Determines, implements, and facilitates programs and procedures to analyze resource utilization and support planning activities.
• Provides guidance to other technical personnel in appropriate areas of expertise.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years).

Position Details

• Responsible for designing, implementing, and maintaining Microsoft Intune solutions to manage and secure mobile devices across the organization.
• Supports and maintains a Microsoft 365 Environment that includes Microsoft Teams, Exchange Online, OneDrive, Intune & Entra.
• Supports and maintains End Point Environments with Active Directory (AD), Intune, Autopilot, & Windows Update for Business.
• Performs high end tasks such as application integration with Entra (app registrations, enterprise application, SAML configuration), eDiscovery searches, & Conditional Access Policies.

Highly Preferred:

• Mobile Device Management (MDM) using Intune

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 12 years-Relevant experience* (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

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