Career Center

Occupational Summary
The Application Analyst couples knowledge of business practices/operations with knowledge of informationsystems to implement, maintain and support Duke IT applications.
Work Performed
LEVEL 2:
In addition to the duties described for the Level 1, the Level 2 will:
Applies best practices to the management of the information system life cycle.
Analyzes, modifies, designs and researches information systems and processes.
Analyzes customer requirements; researches, designs, acquires and implements innovative systems.
Assists in the evaluation and revision of existing information systems.
Provides analysis and advanced support including hardware maintenance, trouble shooting, component replacementand repair, system monitoring and the installation and maintenance of software.
Ensures security of technology solutions including maintenance and development of ISOPs as well as assisting invulnerability management.
Makes oral and written presentations to project teams, management, and other departments.
Coordinates and operationalizes simple to complex projects with direction.
Initiates, writes and evaluates system, operational and department documentation.
Identifies areas for procedural improvements. Provides detailed specifications describing functions to beautomated.
LEVEL 3:
In addition to the duties described for the Level 2, the Level 3 will:
May function as a technical leader, either as a subject matter expert with proficiency in defined area(s) of theprofession, or as a generalist, with a broad knowledge of all aspects of the profession.
May function as a team leader, responsible for supporting management in day-to-day personnel oversight andworkflow management activities.
May conduct continuing education sessions and new employee training.
Leads discovery sessions that document requirements and workflows, and proposes build to address customerneeds.
Optimizes departmental and interdisciplinary resources to maximize team.
Has a leadership role in the evaluation and revision of existing information systems.
Coordinates and operationalizes complex projects.
Required Qualifications at this Level
Education/Training:
Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.
LICENSE/CERTIFICATION:
LEVEL 2:
In addition to the requirements described for the Level 2 requires:
Certification in an area of application support of a technical or support naturepreferred.
LEVEL 3:
In addition to the requirements described for the Level 2, the Level 3 requires:
Certification in an area of application support of a technical or support naturestrongly preferred.
Experience:
Level 2 - Two years of related experience is required.
Level 3 - Four years of related experience is required.
Skills:
LEVEL 2:
In addition to the KSAs described for the Level 1, the Level 2 willdemonstrate:
Knowledge of project management to manage deliverables
Designing specifications for information systems
Implementation of information systems
Maintenance of information systems
Procurement procedures
Quality assurance (may be required)
Adult learning and training methods (may be required)
LEVEL 3:
In addition to the KSAs described for the Level 2, the Level 3 willdemonstrate: Ability to lead discovery sessions
Advanced technical consultation and support
Ability to design complex information systems
Financial procedures
Implementation of complex information systems
Contract negotiation theory (may be required)
The intent of this job description is to provide a representative and level of the types of duties and responsibilitiesthat will be required of positions given this title and shall not be construed as a declaration of the total of thespecific duties and responsibilities of any particular position. Employees may be directed to perform job-relatedtasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employmentopportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity,genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collectivesuccess depends on the robust exchange of ideas-an exchange that is best when the rich diversity of ourperspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members ofthe community feel secure and welcome, that the contributions of all individuals are respected, and that all voicesare heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions thatrequire specific physical and/or mental abilities. Additional information and provision for requests for reasonableaccommodation will be provided by each hiring department.