Details
Posted: 12-Mar-25
Location: Nashville, Tennessee
Categories:
Executive
Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization:
LifeFlight Operations
Job Summary:
The Vanderbilt Health Executive Search Team is conducting a national search for a VUMC LifeFlight - Director of Communications, to provide strategic leadership, manage operations and resources; and ensure effective coordination among all LifeFlight service lines and other agencies. The Director of Communications demonstrates a strong leadership presence that promotes the VUMC LifeFlight mission, vision, and strategic plans. The Director of Communications is critical in advancing LifeFlight's regional efforts to providing world-class healthcare to those that we serve. LifeFlight's Communications Center is made up of a team of licensed EMTs and Paramedics that serve as a Regional Medical Communications Center (RMCC) for Middle Tennessee, as well as emergency and transport coordination for the Vanderbilt Health System. The Communications Center receives nearly 100,000 calls for service on campus and throughout Middle Tennessee annually.
.
Shift: First Shift (Days)
Role Accountabilities:
- Oversees Communications personnel; participates in the recruitment and selection of personnel; assigns, directs, trains and inspects the work of staff; coaches, counsels, and evaluates staff performance; assists in the development of schedules.
- Develops, maintains and implements the policies, procedures, and protocols of VUMC and ensures adherence to County, State, and Federal rules and regulations; assists with the development and maintenance of emergency plans for the VUMC.
- Plans, organizes, and manages the day-to-day operational functions of the Communication Centers to provide effective and timely services system wide.
- Plans, develops and directs department programs, services, resources and staff.
- Formulates short- and long-range plans, goals and objectives.
- Develops and implements policies, procedures, and standards; and directs the implementation of programs and services through subordinate managers, supervisors, and staff.
- Directs the financial operations of the department, including the development and monitoring of the budget and purchasing of goods and services.
- Maintains liaison between the LifeFlight Leadership and staff of the Communication Centers.
- Oversees the management, installation, operation, and maintenance of all department equipment, radio systems, telephone, and computer/data interface.
- Ensure 911 and non-emergency call-taking, processing, and dispatching are done accurately and efficiently through training and continuous quality improvement.
- Investigates staff safety complaints.
- Support creative thinking and problem-solving and encourage participatory decision-making when appropriate.
- Attends VUMC, LifeFlight, Communications, RMCC meetings or other meetings, as required.
- Oversees the development and execution of continuing education/training programs for all LifeFlight Communications personnel.
- Maintains all local, state, and/or national standards as set forth, including CAMTS standards for all Communication Centers.
- Oversees large-scale event planning for LifeFlight Communications; works with agencies served by LifeFlight Communications to formulate effective communication for routine and special events internally and externally to the Vanderbilt Health System.
- Coordinates with agencies and officials to review and enhance operations/activities; reviews/resolves problems, receives advice/direction, and provides recommendations.
- Oversees the LifeFlight Communications Continuous Quality Improvement (CQI) program.
- Prepares and maintains reports, records and files; prepares and distributes materials as directed.
- Develops and maintains records, files and reports as needed by Program and VUMC.
- Plans for and manages the use of department equipment, communication systems and facilities; ensures proper maintenance and repair of communications equipment, radios, and systems; assigns and oversees research of vendor pricing; coordinates with contractors, vendors and suppliers regarding the procurement of new equipment, services and supplies; works with vendors regarding wireless services and planning for future department technology needs.
Additional Accountabilities:
- Serves as a member of the Regional Medical Coordination Center (RMCC), Region 5.
- Performs additional duties to support the LifeFlight Program as assigned.
Knowledge and Skills:
- Federal, state, and local laws and regulations regarding a PSAP (Public Safety Answering Point).
- Knowledge of principles and practices of fire and EMS disciplines.
- Knowledge of all phases of emergency management and emergency communications.
- Knowledge of two-way radio, Computer Aided Dispatch, Enhanced 911 systems and disaster planning.
- Knowledge of Federal and State regulations governing the use of radio transmissions, computer privacy and security, records retention and emergency communication work.
- Knowledge of Microsoft Office suite of programs for the purposes of creating and formatting documents, graphs, presentations, databases, spreadsheets, data entry, and word processing.
- Skill in communicating effectively both orally and in writing in a highly interactive and team-oriented work environment.
- Ability to present ideas clearly both verbally and in writing.
- Ability to analyze emergency situations objectively and make sound decisions.
- Ability to plan and organize response to complex emergencies.
- Ability to keep office records and to prepare accurate reports from file sources.
- Ability to perform and organize work independently.
- Ability to prepare effective correspondence on routine matters and to perform routine office management details.
- Ability to establish and maintain effective working relationships with Communications staff, other LifeFlight service lines, VUMC associates and other public agencies.
- Ability to maintain regular and predictable attendance at work.
- Self-starter that takes initiative and has a sense of urgency.
- Able to meet deadlines timely and follow directions.
- Communicate complex and technical information in a simple, clear and straightforward manner.
- Be organized, manage resources, plan strategically, and manage projects.
- Ability to address multiple demands simultaneously; prioritize work and respond to difficult situations under stress of time or circumstances; remain professional and operate effectively in high stress situations.
Qualifications - External:
- Bachelor's Degree and 7 years experience - ***(Must attain Association of Public Safety Communications Officials (APCO) Certified Public-Safety Executive Program Certification within two years of employment.***
Preferred Qualifications:
- Master's degree in Business, Public Administration, Communications, or related field.
- Ten years of progressively responsible experience in a public safety communications center, including supervisory and/or management experience, is preferred.
- Experience in preparation and analysis of budgets, development and implementation of policies and procedures preferred.
- Knowledge of public safety strategies, practices, and technologies preferred. Public safety experience preferred.
- EMT-B certification or higher strongly preferred.
- Hospital experience preferred.
- Academic Medical Center experience preferred.
#LI-AM1
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
Core Accountabilities:
* Organizational Impact: Implements strategies for a sub function with direct impact to the function results.* Problem Solving/ Complexity of work: Resolves highly complex business issues that are often unprecedented that have immediate impact on own sub-function or entity and wider implications to the organization. * Breadth of Knowledge: Applies expertise within professional/technical area and uses advanced business knowledge to develop objectives.* Team Interaction: Leads a sub-function serving the organization at large or across one or more entity(s).
Core Capabilities :
Supporting Colleagues: - Develops Self and Others: Acts upon constructive feedback from all levels of the organization and initiates strategies to develop talent in others. - Builds and Maintains Relationships: Leverages relationships and insight to forecast potential future needs and influence delivery of work to exceed expectations. - Communicates Effectively: Anticipates difference audience concerns, styles and finds mutually beneficial solutions across conflicting and sensitive issues. Delivering Excellent Services: - Serves Others with Compassion: Demonstrates in-depth knowledge of broad-based issues and considers the interests of others to improve satisfaction of services. - Solves Complex Problems: Critically evaluates complex information and identifies trends/risks to make recommendations to improve processes across areas. - Offers Meaningful Advice and Support: Provides ongoing feedback and development discussions to motivate and support team members to maximize performance. Ensuring High Quality: - Performs Excellent Work: Anticipates problems or obstacles which may interfere with quality standards and develops plants to ensure area's quality standards are met. - Ensures Continuous Improvement: Routinely draws upon valuable learning from others, past experiences, and new information to determine key opportunities. - Fulfills Safety and Regulatory Requirements: Develops appropriate corrective actions for unsafe environments in order to ensure operational and safety compliance. Managing Resources Effectively: - Demonstrates Accountability: Identifies potential obstacles to goal achievement and develops solutions to address those obstacles. - Stewards Organizational Resources: Creates the appropriate systems and processes to effectively manage resources. - Makes Data Driven Decisions: Applies in-depth knowledge of data to recommend and implement new approaches to improve decision making capabilities. Fostering Innovation: - Generates New Ideas: Identifies opportunities and leads development of new initiatives that create value across areas. - Applies Technology: Creates the energy and drive for self/others to identify and leverage technology in new, innovative ways to drive greater efficiencies. - Adapts to Change: Anticipates the change process and clearly communicates impact on others/own team(s), assisting them in embracing the change.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience
Experience Level:
7 years
Education:
Bachelor's
Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
