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At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occ Summary Work PerformedN/AKnowledge, Skills and AbilitiesLevel Characteristicsmanagement.Explain billing to patientsCheck-outskills. Knowledge of medicalSchedule tests and procedur es.Complete and distributeancillary service requisitions.according to PR MOcredit and collection policies. Determine the amountStrong verbal and writtencommunication. Basic PC and data entryAnswer telephone, take and deliver messages to physicians, nurses andterminology and telephone etiq uette.Demonstrated ability to organizerelationships with others. Must be abletoapply specific departmentalscheduling. Position also involves cust omer service, messagerelating to verifying patient information, collecti ngpayments andpolicies rules and regulationsmaintaining records and form s.establish and maintain effectiverequiredforms and obtain signature asr equired by policy and procedure.and written instructions, interact tactf ully with customers andPrepare encounter forms. Investigate and accountf ormissing encounterand prioritize work, provideforms. Audit encounterref erralsCoordinate and participate in a variety of duties associated withc ommunication standardspatients. Make returnpatientphysicians accurately, daily clinic preparation process, patient identification, patient checki n/out, charge posting, cashPrepare for clinic visits by reviewing nextda ypatients andothers. Report obtained medical information from patientsan d referringcompleting next day preparationcompletely and timely. Disseminate messages according to practicemanagement and patient appointmentdis tribution, ancillary schedulingappointments by scheduling patientsintoth e encounter forms.and preparation andactivities. Enter pre-visitorders a nd prepare new patient charts. Pickup X-rays, office charts, medicalreco rds, reports, petty cash andcollections bag. File historysheets,ancillar y reports and all other required patient record documentation.Returnmedi cal records.AttachHIPPA/Medicare documents to the Check-in patientupon a rrival in thepractice. Identify correctinformation in Maestro Cary iden tify the appropriate accountfor patient visit. Presentand educatee. Veri fy patient demographic data. EditMaestro Care as needed.Accuratelpatient s onCompletes all Maestro Carecheck-infiles and manage allappropriateale rts. Collect and post co-paymentsand balances on accountsdue.Imprintall patient specific chart documents andrequisition/transmittal documents. C opy, file anddistribute insurance cards as indicated byprocedure. Coordi nate alllabs/procedures as requested.Maintain private physicianoffice ch arts.formsfor completeness and accuracy before batching. Batches encount er formsor chargeposting inMaestro Care. of cash to becollected based on insurance plan.correct appointmenttype, entering the primarycarephysic ian orreferring physician and schedulingtests and procedures.oral

Minimum Qualifications

Duke is an Affirmative Action/Equal Opportunity Employer committed toproviding employment opportunity without regard to an indiv idual's age,color, disability, gender, gender expression, gender identit y, geneticinformation, national origin, race, religion, sex, sexual orie ntation,or veteran status.

Duke aspires to create a c ommunity built on collaboration,innovation, creativity, and belonging. O ur collective success depends onthe robust exchange of ideas-an exchange that is best when the richdiversity of our perspectives, backgrounds, a nd experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel secure and welcome, that the contribut ions of allindividuals are respected, and that all voices are heard. All members ofour community have a responsibility to upholdthese values.

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Health System may include essential job f unctions thatrequire specific physical and/or mental abilities. Addition alinformation and provision for requests for reasonable accommodation wi llbe provided by each hiring department.

E ducation

Work requires knowledge of basic grammar and mathematic al principlesnormally acquired through high school education

Experience

Minimum of one year of work experience in directly c ommunicating andproviding service to patients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multipl e tasks oractivities.

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University Health System

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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