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Job Functions, Duties, Responsibilities and Position Qualifications:

Summary

Oversees the daily activities of one or more functional areas of the billing process ensuring accuracy, timeliness, and total customer/client satisfaction. Resolves billing issues as necessary acting as a liaison between the company, insurance organizations, and customers. Supervises and schedules staff, monitoring performance in accordance with human resource guidelines.

Location: Hilo HI

Pay: 65 - 80K annually depending on experience

salary exempt

Qualifications

• High School Diploma or equivalent required. Bachelor's degree preferred.
• Medical coding (ICD-9) knowledge preferred.
• Five (5) or more years experience in one or more of the billing functions.
• Three (3) or more years of experience in medical office billing preferred.
• Experience and proficiency with accounting software, PC computers including word processing and spreadsheets, and 10-key calculators.
• Strong math, analytical, and data entry skills required.
• Strong and proven leadership, problem-solving, and decision-making skills required.
• Passes company drug testing program pre-hire and thereafter on a periodic and/or random basis.
• Excellent organizational skills.
• Excellent English communication (verbal and written) skills, including by telephone.
• Demonstrated and proven ability/experience in accomplishments in all of our five core values:
  • Shine
  • Team
  • Accurate
  • Respect
  • Standardize

Essential Functions

Under limited supervision, and in accordance with Company policies, procedures and guidelines, this position:

• Oversees the daily operations of one or more functional areas of the billing process ensuring accuracy, timeliness and total customer/client satisfaction.
• Ensures billing statements are processed and mailed in a timely manner ensuring accuracy.
• Ensures all correspondence, refunds, re-bills, payments, and collection activities are processed in a timely manner.
• Handles billing discrepancies to resolve billing issues and/or customer complaints in a timely manner.
• Monitors staff performance, completes and conducts periodic evaluations, counsels and disciplines staff as necessary in accordance with human resource guidelines.
• Maintains staff schedules, approves timesheets, approves and monitors PTO/vacations to ensure availability of staff necessary to effectively handle daily activities.
• Regularly trains team members and keeps them updated on any new policies/procedures and other information.
• Acts as liaison between company and insurance companies.
• Prepares various statistical reports/worksheets as required for internal/external purposes.
• Willing shares knowledge with others to effectively accomplish assigned tasks.
• Adheres to confidentiality, safety, compliance, and legal requirements.
• Maintains consistent and reliable attendance and complies with company guidelines on attendance.
• Performs other duties as assigned.

Physical Capabilities

• Light physical effort (lift/carry up to 20 lbs.)
• Occasional reaching, stopping, bending, kneeling, and crouching.
• Frequent prolonged standing/sitting/walking.
• Must be able to see, hear, and respond adequately.
• Extensive computer work.
• Frequent use of telephone.

Working Environment

• Air conditioned office.
• Subject to electrical and radiant energy hazards.
• Sufficient noise and interruptions to cause distractions.
• Frequent exposure to video display terminals.
• May be asked to work occasional irregular or extended hours.

Skills/Abilities/Competencies

• Ability to perform arithmetic operations quickly and accurately.
• Ability to understand instructions, reason, and make judgments independently
• Ability to understand meaning of words, ideas associated with them, and their appropriate and effective use.
• Ability to perceive pertinent details in verbal and tabular material.
• Ability to handle multiple priorities.
• Ability to handle emergency or crisis situations.
• Ability to work independently and be self-motivated to accomplish responsibilities.
• CUSTOMER-FOCUSED: Aware of customers' needs; makes decisions with customer in mind; builds strong customer relationships
• COMMUNICATOR: Proactively conveys a clear, convincing, and timely message; possesses strong verbal, written, and presentation skills
• PROBLEM SOLVER: Uses data and logic to find solutions to difficult challenges.
• BUSINESS SAVVY: Possesses business and organizational know-how; understands how to accomplish tasks through formal channels and informal networks
• RESOURCEFUL: Knows how to get what is needed; manages time and workloads for maximum efficiency
• QUALITY CONSCIOUS: Delivers accuracy and precision in work products; mindful of technical requirements, rules, and standards
• TIME-WISE: Prioritizes; respects others' time; adheres to schedules and agendas
• COLLABORATIVE: Works effectively with others to accomplish goals

Acknowledgement

The above statements are intended to describe the general nature, type and level of work being performed by the employee(s) functioning in this position. The statements are not intended to be an exhaustive list of all responsibilities and duties required. The Company reserves the right to add, delete or modify assigned duties at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. I have read and received the job description listed above and am responsible for following the job description outlined during my employment with the Company.

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Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.