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Posted: 20-Mar-25
Location: Mooresville, North Carolina
Internal Number: 255413
Duke Health Lake Norman Hospital, located in Mooresville, North Carolina, is a 123-bed acute-care hospital that has been serving the greater Lake Norman area, Iredell County, and surrounding communities since 1926. The facility offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Occ Summary
Coordinate and perform a variety of duties associated with appointment scheduling for clinic visits, studies and procedures. Typically serves as the first point at which a patient is registered into Duke Health System.
Work Performed
Review and coordinate appointment requests, determine appropriate services, physician and appropriateness of setting. Identify correct patient in Maestro Care, verify patient demographic and insurance data. Notify patients of co-payment requirements and outstanding balances.Coordinate labs and procedures in accordance with phsyician preferences.Notify patients of testing date, time and location.
Knowledge, Skills and Abilities
Strong verbal and written communication. Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette.Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establishand maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information , collecting payments and maintaining records and forms.
Minimum Qualifications
Duke is an Affirmative Action/Equal Opportunity Employer committed toproviding employment opportunity without regard to an indiv idual's age,color, disability, gender, gender expression, gender identit y, geneticinformation, national origin, race, religion, sex, sexual orie ntation,or veteran status.
Duke aspires to create a c ommunity built on collaboration,innovation, creativity, and belonging. O ur collective success depends onthe robust exchange of ideas-an exchange thatis best when the richdiversity of our perspectives, backgrounds, a nd experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel secure and welcome, that the contribut ions of allindividuals are respected, and that all voices are heard. All members ofour community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University andDuke University Health System may include essential job f unctions thatrequire specific physical and/or mental abilities. Addition alinformation and provision for requests for reasonable accommodation wi llbe provided by each hiring department.
Experience
Minimum of one year of work experience in directly communica ting andproviding service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.
Degrees, Licensures, Certifications
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
