The Duke Primary Care - Patient Engagement Center, My Chart Hybrid in NC

**$7,500 Commitment Bonus for Eligible Candidates**

Certified Medical Assistant Certification required prior to employment.

The Patient Engagement Center seeks to hire a Certified Medical Assistant who will embrace our mission of advancing healthcare together!

Location: 14 Moore Drive Research Triangle Park, NC 27709

*This position can be remote after the 90-day probationary period if metrics are completed successfully.

Hours: 8am - 5pm  

Job Summary:

The Medical Assistant, Certified functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The Medical Assistant certified performs routine administrative and patient care supportive duties in a Health System Medical practice that assists medical and/or nursing staff in the examination and treatment of patients and ensures the clinic/office runs smoothly.

What you will do:

Clinical responsibilities:

• The CMA collects medical histories, monitors vital signs, explains treatments to patients, and prepares them for exams and procedures.
• Patient care support may include assisting medical staff, gathering and preparing lab samples, conducting basic lab tests, performing EKGs, removing sutures/staples, changing dressings, educating patients and families about care, and documenting in records.
• Additional tasks include disposing of contaminated supplies, processing instruments, cleaning medical equipment, calling in prescriptions, preparing and giving medications as instructed by the doctor, and handling prescription refills.
• Performs other clinical tasks as assigned by the doctor.

Administrative responsibilities:

• The CMA greets patients, answers calls, schedules appointments (including arrival in Maestro Care), checks out patients, and handles referral scheduling. They coordinate hospital admissions, lab services, and update medical records. The CMA also completes forms, manages billing tasks like receiving copays and collecting balances, handles correspondence, and orders supplies.
• Additional administrative tasks may be assigned, and the CMA may assist with clinic activities, such as Joint Commission or fall prevention efforts, and participate in clinic committees.

Knowledge, Skills, and Abilities:

• Strong customer service skills with the ability to follow both oral and written instructions, typically gained through high school education and medical assistant training.
• Ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs.
• Knowledge of sterile techniques and procedures relevant to the work performed.
• Familiar with the procedures for administering both routine and special patient treatments.
• Understanding of sanitation, personal hygiene, and basic health and safety practices for clinic environments.
• Knowledge of infection control procedures and safety measures, with age-specific competency.
• Responsible for daily clinic tasks such as registration, scheduling, charge posting, and order entry.
• Able to document and communicate information clearly while building effective relationships with patients and staff.
• Typing skills and knowledge of medical terminology (Levels II and III).
• Ability to independently seek resources and work collaboratively with others.

What you will need:

Education:

• Level I -- Graduation from an accredited Medical Assistant program is strongly preferred. High school or GED graduation is required.
• Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required.
• Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required.

Experience:

• Level I -- No experience required.
• Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.
• Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensures, Certifications:

• Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
• Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
• Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.