Education and Experience

• Requires minimum of Associates Degree. Work experience may substitute degree (i.e. 2 years of experience for 1 year of education).
• Minimum 4 years of experience in healthcare revenue cycle, medical office, hospital, patient access or related experience.
• Experience in healthcare registration, insurance referral, authorization processes, patient access and hospital billing operations of EPIC system required.

Knowledge, Skills and Abilities

• Intermediate proficiency in Microsoft Office.
• Excellent verbal, communication, interviewing, and interpersonal skills to interact with peers, superiors, patients, member of healthcare team and external agencies.
• Ability to understand, interpret, evaluate, and resolve complex customer service issues.
• Excellent verbal communication, telephone etiquette, interviewing, and interpersonal skills to interact with peers, superiors, patients, and members of the healthcare team and external agencies.
• Knowledgeable of financial clearance functions, can problem solve functional level issues, and is able to provide input from an operational perspective for decision-making.
• Advanced analytical skills to resolve complex problems and provide patient and referring physicians with information and assistance with financial clearance issues.
• Effectively maintains leadership in group environment and promotes teamwork.
• Must be able to work concurrently on a variety of tasks/projects.
• Ability to meet customer service, productivity and quality standards.
• Must maintain confidential information.
• Advanced knowledge of healthcare revenue cycle, reimbursement, medical and insurance terminology.
• Advanced knowledge and demonstrated proficiency in government and non-governmental regulations, payer billing and regulations, and manage care plans.
• Knowledge of registration and admitting services, general hospital administrative practices, operational principles, The Joint Commission, federal, state, and legal statutes required.