Penn State Health - Penn State Health Corporation

Location: US:PA: Hershey
Work Type: Full Time
FTE: 1.00
Shift: Night
Night Shift Differential:$2.50/hour 
Hours: Wednesday through Saturday 6:00p - 6:00a

SUMMARY OF POSITION:

Responsible for routine operations tasks within the Data Center, including: performing system back-ups, monitoring, troubleshooting, and maintaining IT Operations consoles and systems/servers including interfaces, major IT systems, network connectivity, clinical system jobs and printers.

ESSENTIAL FUNCTIONS:The percentage of time spent performing essential functions is 98%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: 

• Observe the operation of the console panel, storage devices, printers, and the console printer to monitor and control systems/services and determine the point of equipment or program failure and the next steps to escalate the issue/failure. 
• Utilize the Operations Documentation to troubleshoot and/or resolve the system/service issue/failure. 
• Manipulate job controls according to standard procedures and if necessary, rearrange the sequence of job steps to continue operations when individual units of the system malfunction.
• Analyze and resolve input and output problems such as misprinted material, incorrect data, and incorrect scheduling. 
• Work independently on most phases of computer operations with the assistance of the Operations Documentation for various systems, servers, and processes. 
• Work under the guidance of the IT Technical Support Center Manager for the most advanced areas. 
• Periodically review and revise Operations Documentation and Operations Shift Schedules to assure accurate, clear, and concise information and processing. 
• Follow Daily Auditing procedures to assure that the daily jobs and processes have been monitored and processed. 
• Maintain operating records such as machine performance and production reports and schedules. 
• Provide Help Desk support on the Help Desk ACD (Automated Call Directory) queue 24 X 7 to include day/evening/night shifts, holidays and weekends to provide support for customer/system issues, outages, questions and request

MINIMUM QUALIFICATIONS: 

• Either (a) Associate's Degree plus one additional year of related experience or (b) Three years total of related experience. 
• Adheres to and exhibits our organizational core values as outlined by Penn State Health.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

For more information:  About Us | Careers | Penn State Health   

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

For a full list with more detailed information: https://www.pennstatehealth.org/careers/working-here/total-rewards

WHY PENN STATE HEALTH CORPORATION?

There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system. 

Within Penn State Health?s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth. 

YOU TAKE CARE OF THEM. WE?LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence ? that?s Penn State Health. But what makes our healthcare award-winning? That?s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. 

Union: Non Bargained

About Penn State Health

At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.

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