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?Ensures new departments joining the UNC system are built to comply with standards included in the Template Tool Policy
?Resolves Service Now Incidents and Tasks related to scheduling and template build
?Provides end user support for all UNC owned and managed clinics along with Community Connects
Template Optimization
?Establishes and provides oversight to the application of enterprise-wide standards and guidelines as well as ensure effective maintenance of scheduling guidelines.
?Offers guidance on best practices and opportunities for optimal capacity according to guidelines and standards.
?Ensure that templates are adapted to meet the needs of patients and operations as indicated by access data, patient satisfaction, and operational feedback
?Works collaboratively with clinic operations, scheduling services, call centers, revenue management and ISD to ensure effective template design.
Other Information
Other information:
Education Requirements:
? Bachelor's degree in Business Administration, Information System Management, Math/Science or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
? No licensure or certification required.
Professional Experience Requirements:
? If a Bachelor's degree: Three (3) years of progressively responsible experience working with information systems.
? If an Associate's degree: Seven (7) years of progressively responsible experience working with information systems.
? If a High School diploma or GED: Eleven (11) years of progressively responsible experience working with information systems.
Knowledge/Skills/and Abilities Requirements:
Preferred Attributes:
·Problem-solving skills, excellent computer skills including working knowledge of Microsoft Office Word, Excel, and PowerPoint
·Experience with Patient Scheduling, Electronic Health Record, and Billing systems helpful.
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Care Access - Support
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $35.52 - $51.05 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Remote
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
