What will I be doing in this role?

The Benefits Administrator is responsible for evaluating and answering escalated and complex benefits related inquires and requests inclusive but not limited to, health and welfare plans, retirement plans, recognition plans and wellness. Ensures effective execution of Benefits transactions to support both the employee and the Benefits Center of Excellence within agreed upon service level.

#LI-Hybrid

Primary Duties and Responsibilities:??

• Responds, audits, and resolves escalated issues relating to benefits, which include, but not limited to health and welfare plans, retirement, COBRA, QMCSOs, Recognition Program, Wellness and Tuition Reimbursement.
• Uses knowledge of plan terms, regulatory and compliance requirements to determine resolution or course of action.
• Supports/processes transactions related to Qualifying Life Event changes, termination and eligibility of benefits letter, death claims, retiree enrollment (Silver Passport) and creditable coverage letters.
• Interfaces with employees at all levels of the organization and provides customer service when answering benefit inquiries and communicating via phone or email to resolve employee inquiries or determine the need for advanced or escalated support and care.??
• Communicates with third party vendors to assist the employee with updates and inquires as needed.
• Must exercise extreme care and diligence to comply with all employment, healthcare, privacy, confidentiality and other applicable laws and regulations ensuring that such information is kept strictly confidential, both within and outside the organization.
• May participate in vendor selection and evaluation process.
• Processes bi-weekly benefits and absence transactions/integrations, review and process life events and audit and correct errors in timely manner.
• Participates and supports in annual open enrollment, including coordination of in-person and virtual fairs and other benefit-related projects and activities as assigned.
• Reviews benefits guide and other communication, make appropriate updates when needed.
• Processes executive reimbursements, annual retiree subsidy checks, employee recognition program, along with benefits invoices as needed.
• Updates NEO presentations and conducts new hire orientation (NEO) for benefits for the various employee levels.

Requirements:

• High school diploma or its equivalent.??
• Associate degree/College Diploma in Human Resources, Management, Business or similar field is preferred.??
• Five (5) years of experience in an administrative role within Benefits department with strong knowledge of health and welfare plans, retirement plans, COBRA and leave of absence.